
Credit Union General Knowledge
Authored by Aldijana Omanovic
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following questions should you ask before checking someone in for an account?
What Is Your Credit Score?
Do you have a Government Issued ID with a current Address on it?
Where do you currently bank?
Have you had accounts with Veridian before?
What kind of account would you like to open today?
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If a member comes in and claims that an ATM withdrawal from their checking was not them, what should you do?
Call Sheldon in Fraud
Check them in for an MSR
Fill out a dispute on Quavo.
All of the above
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is the correct procedure when a member comes in about a deceased account?
Reach out to Financial Services.
Close the deceased member's account.
Offer your condolences.
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following counts as a referral?
Tell them to do it online.
Member says they will think about it and stop back later.
Get them to start an application with either a LA or MSR.
Member wants a call later by an LA to discuss loan options.
Have a teller start the application.
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
A member comes in with a check made out to ABC Construction, but they do not have a business account with us. What do you do?
Call the police
Apologize and tell them they need to open a commercial account with us to cash the check.
Cash or deposit it as requested
Call Compliance
Check with a Loan Advisor to see if a DBA account is set up
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Temp Checks can be printed of any savings account.
True
False
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Mary comes in to deposit a check to her neighbor's account, how do we do this?
Look up the neighbor's information and deposit to their account
Ask Mary if she is a member with us and if so, tell her we need to go through her profile for the deposit.
Ask Mary if she is a member and if NOT, tell her we need to create a non-profile to fully identify the depositing person.
We cannot let someone deposit to another member's account.
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