Credit Union General Knowledge

Which of the following questions should you ask before checking someone in for an account?

• What Is Your Credit Score?

• Do you have a Government Issued ID with a current Address on it?

• Where do you currently bank?

• Have you had accounts with Veridian before?

• What kind of account would you like to open today?

If a member comes in and claims that an ATM withdrawal from their checking was not them, what should you do?

• Call Sheldon in Fraud

• Check them in for an MSR

• Fill out a dispute on Quavo.

• All of the above

What is the correct procedure when a member comes in about a deceased account?

• Reach out to Financial Services.

• Close the deceased member's account.

• Offer your condolences.

Which of the following counts as a referral?

• Tell them to do it online.

• Member says they will think about it and stop back later.

• Get them to start an application with either a LA or MSR.

• Member wants a call later by an LA to discuss loan options.

• Have a teller start the application.

A member comes in with a check made out to ABC Construction, but they do not have a business account with us. What do you do?

• Call the police

• Apologize and tell them they need to open a commercial account with us to cash the check.

• Cash or deposit it as requested

• Call Compliance

• Check with a Loan Advisor to see if a DBA account is set up

Temp Checks can be printed of any savings account.

• True

• False

Mary comes in to deposit a check to her neighbor's account, how do we do this?

• Look up the neighbor's information and deposit to their account

• Ask Mary if she is a member with us and if so, tell her we need to go through her profile for the deposit.

• Ask Mary if she is a member and if NOT, tell her we need to create a non-profile to fully identify the depositing person.

• We cannot let someone deposit to another member's account.

Member wants to cash a $1000 personal check, but doesn't have a photo ID. What can we do?

• Member can only deposit.

• Member can get all cash back as long as they know their social security number.

• Member can get up to $225 cash back with security code and some out-of-pocket questions.

• First review if check needs a hold

What do you always have to type in when you deposit and withdraw money to swap out the member's bills?

Would you rather have the same song struck in your head or always have the same dream at night?

• Song

• Dream