Getting Ready for Work Part 3 Job Application

Please give your full name and school.

Please give one or two emails where you can be reached.

Please select the most appropriate response.

One of your customers has just said to you, "The service here is terrible!" You should say:

• "What is it about the service that you have not liked?"

• "Would you like to fill out a complaint form? I can get one for you."

• "I realize our service is poor today. We are understaffed, so I apologize."

• "I am really sorry to hear you say that, but we are trying as hard as we can."

It's been a very busy day, and you have just gotten a customer complaint. This is the third time today that his same customer has complained to an employee about the same problem. However it's the first time that you have spoken with her. Your best course of action is to:

• Ask the Customer to wait and ask the employee who last dealt with the customer why the problem was not fixed.

• Ask the customer to wait and ask the employee who last dealt with the customer to speak with her.

• Apologize to the customer and ask if she would like to speak to a supervisor.

• Apologize to the customer and ask how you can help fix the problem.

Each shift yo have t complete several tasks before leaving for the day. It is near the end of your shift and you probably will not have enough time to finish all your assigned work before leaving. The best thing you can do is:

• Think about changing your routine to help finish your work on time in the future.

• Tell the employees on the next shift that the tasks are unfinished and ask them to finish them.

• Explain the situation to your supervisor and ask for help.

• Leave for the day and complete the unfinished tasks tomorrow.

One of your customers is irate and has just yelled at you because you were slow in responding to request he had made. You decide to:

• Call the Manager and ask her to deal with the customer.

• Tell him you are sorry and explain the reason for the delay.

• Explain to the customer that he is receiving the same service as everyone else.

• Tell the customer you will help him as soon as he calms down and stops yelling.

When in situations involving conflict with others, your preferred approach has been to:

• Try to get everyone to express their concerns.

• Yield to the preferences of others.

• Use your influence to get others to do what you want.

• Take yourself out of the situation as quickly as possible.

• Look for points of agreement between yourself and others.

What is your career goal and how do you plan to obtain it? (3 sentences)

If you did Work Based Learning this month, where did you work? And how much money did you make before deductions and after deductions? If you did not work write "I don't work"

An employer should not ask if you have an _______________________ on a Job Application.