CARDS ASSESSMENT TEST FOR NEW INTAKES, APRIL (RETAKEN), 2021

Bukola Suraju, informed you that he needed Master Naira Credit card to initiate international transaction of $200 and also inquired for the cost. He was informed____

• No such card

• N1,000 + VAT

• N1,000 issuance fee and $20 annual maintenance fee.

• It is free

Rasheed Lawal, informed you that he just picked up his card and want to activate it. Customer needs to call GTConnect to activate all of these cards EXCEPT___

• Visa dollar debit card

• MasterCard dollar CREDIT card

• Naira Master Card and Master Dollar Debit Card.

• Visa credit and all credit cards

Iwakun Jeremiah, inquired from you how he can fund his dollar card. How can customers fund their dollar debit or credit cards?

• The cards are automatically linked to the account and there is no need to fund any account.

• Via own account transfer on internet banking/Fill funds transfer form at the branch.

• The customer need to call GTConnect to help customer fund card.

• The customer need to call account officer to help customer fund card.

Judith Okemukoko, informed you that she transferred funds from her dollar account to her Visa debit card 2:00pm on Friday, when will funds be made available?

• 6:00pm next working day

• Immediately.

• 6:00pm same day.

• 6:00pm next day.

Opabunmi Oluwasegun, informed you that he funds his CREDIT card at 2:30pm on Thursday, when will the funds be available in his card ledger?

• Anytime from 6:00pm (next working day) Friday.

• Anytime from 6:00pm Friday.

• Immediately

• 6:00pm on Saturday.

Saheed Balogun, is new GTBank customer and he doesnt know the brands of card cards GTBank uses. What are the two brands of cards that the bank offers?

• Naira card and dollar mastercard

• Utility card and corporate card

• Platinum Debit card and Prepaid dollar card

• Master Card and Visa Card

Babatunde Festus, complained of a dispense error of N10,000. What is dispense error?

• Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited but value was not given.

• Card usage on any channels (ATM, POS and WEB).

• Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited.

• Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited but value was given.

Bukola Shodeinde, complained of a dispense error on GTBank Allen branch, he was debited but did not get value. (GTBank Customer using GTBank card on GTBank Terminal). What is the general term for this kind of issue?

• On us DISPENSE ERROR

• DISPENSE ERROR TRANSFER

• NOT ON US DISPENSE ERROR

• ERRONEOUS TRANSFER

Feko Sulaimon, confirmed of a dispense error of N5,000 on ther bank's ATM terminal.What is the SLA for dispense error on another bank’s ATM?

• 4 working days

• 6 working days.

• 3-5 working days.

• 8 working days.

Lawal Sherifat, complained of unable to use her Naira Mastercard for online transaction.The application to query a naira mastercard is called.....

• Postilion

• Basis

• E-tracker

• Clearing tracker