Hotel Organization and Front Office Department

1. What are the functions of Front Office Manager?

• Effectively supervise employees (training), equipment (PMS), inventory (rooms to be sold), budgeted finances and sales opportunities.

• Effectively supervise employees (training) and equipment (PMS) only.

• Effectively supervise inventory (rooms to be sold), budgeted finances and sales opportunities only.

• Ineffectively supervise employees (training), equipment (PMS), inventory (rooms to be sold) and sales opportunities.

2. Example of interaction and communication between Front Office and Sales & Marketing are:

• Relay guest requests for amenities and supplies to housekeeping.

• Process requests for reservations for sleeping rooms from marketing and sales and meet information requests of guests for meetings, seminars and banquets.

• Reporting predicted house counts to food and beverage.

• Prepare daily announcement board and marquee for banquet department.

_________________ provides leadership skills of vision for the organization planning, decision making, organizing, staffing, controlling, directing and communicating to develop a competent staff.

What are the examples of interaction/ communication between Front Office and Housekeeping department?

• Relay messages to marketing and sales and meet information requests of guests for meetings, seminars, and banquets.

• Receive housekeeping room status from each other, report potential house count to each other and relay guest requests for amenities and supplies to housekeeping.

• Reporting predicted house counts to food and beverage and processing requests for paid-outs from food and beverage personnel.

• Alert for people who don’t belong in the lobby and impel front office staff to report inconsistencies with the security department.

Conducting staff orientation and trainings are the responsibilities of

• Food & Beverage Department

• Security Department

• Human Resource Department

• Sales and Marketing Department

Alert for people who don’t belong in the lobby and impel front office staff to report inconsistencies. Which department should Front Office liaise with?

• Sales and Marketing department

• Housekeeping department

• Security department

• Food & Beverage department

Relay information on requests for guest room such as malfunctioning of air-conditioning and water heater are examples of interaction between Front Office and _______________.

_____________ is a complete of various facilities such as pools, spa, sauna, gymnasium and have several Food & Beverage (F&B) outlets.

• Limited service hotel

• Full-service hotel

• Medium size hotel

• Motels and inns

Human Resources Manager, Marketing and Sales Manager, Front Office Manager, Finance Controller, Security Manager can be term as ________________.

• Head of Departments (HOD)

• General Managers

• Supervisors

• AM/PM Managers

It is vital to have good _____________ between Front Office and other departments.