OB Chapter 9 & 10

The psychological, social, and structural barriers that distort and obscure the sender's intended message refers to:

• social isolation

• miscommunication

• noise

• decoding

Social media serves all of the following functions, EXCEPT?

• Presenting the individual's identity

• Preventing information exchange

• Enabling conversations

• Maintaining relationships

A communication medium's data carrying capacity refers to its:

• media richness

• ambiguity

• bandwidth

• volume

Which channel choice factor creates psychological closeness to others, awareness of their humanness, and appreciation of the interpersonal relationship?

• Social media

• Synchronicity

• Media richness

• Social presence

Which of these communication channels is the "leanest" in the hierarchy of media richness?

• Telephone

• Video conference

• Email

• Instant messaging

The power that the less powerful party has which maintains the more powerful party in the exchange relationship is called:

• referent power

• countervailing power

• legitimate power

• coercive power

Which of the following is a contingency of power in organizations?

• Expertise

• Centrality

• Rewards

• Coercion

The medical profession is powerful because it controls who can perform specific medical procedures. This discussion relates to the contingency of power called:

• nonsubstitutability

• charisma

• discretion

• visibility

_________ power is the ability to apply punishment.

• Legitimate

• Reward

• Coercive

• Deferent

A condition in which the volume of information to be processed exceeds the person's capacity to get through it, is called:

• information processing capacity

• information optimization

• information minimization

• information overload