HRM CH8

The heart of a continuous effort designed to improve employee competency and organizational performance is referred to as ________.

• succession planning

• organizational planning

• training and development

• communicating and integrating

The primary purpose of training is to ________.

• modify inappropriate behaviors

• offer feedback about job performance

• provide job-related knowledge and skills

• supplement high school and college courses

Showing a worker how to operate a bulldozer or an administrative assistant how to schedule appointments are examples of ________.

• training

• development

• morale improvement

• behavioral development

Learning that looks beyond today's job and has a more long-term focus is referred to as ________.

• training

• instruction

• development

• orientation

All of the following are most likely strategic benefits of training and development EXCEPT ________.

• increased morale

• improved orientation programs

• more employee satisfaction

• higher retention rate

What is the primary goal of training and development?

• improved performance

• federal compliance

• efficient orientation

• behavioral modification

What is the first step in the training and development process?

• determine specific T&D needs

• establish specific T&D objectives

• select training methods

• select appropriate media

All of the following are types of training needs assessment EXCEPT for

• reaction analysis

• organizational analysis

• task analysis

• person analysis

All of the following are likely outcomes of team building EXCEPT ________.

• improving employee morale

• providing survey feedback

• increasing profitability

• retaining employees

Increasingly, companies are partnering with highly recognized universities that offer ________.

• classroom-based instruction

• massive open online courses (MOOCs)

• corporate university courses

• simulations