B. Comm chpt 1A

An example of active listening is:

• Listening close and taking good notes

• Skimming the outline carefully

• Moving around while others speak

• Focusing on main ideas being communicated and responding with full attention

Which of the following results in additional pressure on communication skills?

• having great ideas

• connecting with decision-makers outside of your area of expertise

• established company networks

• the changing nature of employment

Which of the following is most affected by effective communication by a company?

• the suppliers

• the competitors

• the public

• the stakeholders

Explain the importance of effective communication to your career and to the companies you where you will work.

Answer explanation

•Closer ties with important communities in the marketplace

•Opportunities to influence conversations, perceptions, and trends

•Increased productivity and faster problem solving

•Stronger decision making based on timely, reliable information

•Clearer and more persuasive marketing messages

Which of the followings are the purpose people in an organization communicate

• To inform people on a certain matter

• To build credibility

• To made other people believe what you said

• All above

The three formal communication channels in organisations are categorised as:

• downward, horizontal and upward

• hierarchical, functional and organizational

• horizontal, vertical and grapevine

• upward, dyadic and downward

Grapevine is a type of formal communication.

• True

• False