Domain 4 (Deliver your message)

You have been asked to train Cindy, the new designer at your company. You take Cindy to meet the CFO. Choose the correct way to make the introduction.

• Hi, Ron. This is Cindy, our new designer. I wanted you two to meet her. She is doing a fantastic job training.

• Ron, this is Cindy, our new designer. Cindy, this is Ron, our CFO.

• Cindy, I'd like for you to meet Mr. Smith, our CFO. Mr. Smith, this is Cindy, our new designer.

• Mr. Smith, I'd like for you to meet Cindy, our new designer. Cindy, this is Mr. Smith, our CEO.

You are giving a presentation to 30-40 people. When speaking, you noticed two men are slumped over and sleeping. Many of the other attendees are not making eye contact with you. What type of feedback is the audience providing?

• Direct feedback

• Indirect feedback

• Blind feedback

• Vocal feedback

In what order should an introduction be made if the hierarchy is unclear?

• By Position

• By Age

• By Gender

• By Height

What are the two types of feedback?

• Vocal feedback

• Direct feedback

• Indirect feedback

• Blind feedback

When meeting the CEO for the first time, how should you address the person?

• Title and surname (for example Mr./Ms. Smith)

• First Name (for example John)

• First Name and Surname (for example John Smith)

• Title and CEO (for example Mr./Ms. CEO)

Feedback does not help a person know if they are on track for a task.

• True

• False

You started a new job a couple of weeks ago. You met the CEO on your first day, and after greeting her with a title, she said you could call her Catherine. You have a meeting today that you know she will be at, and you want to make sure you address her appropriately. Choose the name that is appropriate to use.

• Cathy

• Mrs. Johnson

• Mrs. CEO

• Catherine

You are considering opening a candle store, but before you do, you decide to rent a booth at the county fair to see how well the candles will sell. With each purchase, you ask the customer to please leave a review online and give them our business card. A few weeks after the fair, you read the reviews that have been left. Many of the reviews state that the candle scent is not very strong. What type of feedback did the customer provide?

• Direct Feedback

• Typed Feedback

• Hurtful Feedback

• Indirect feedback

Which is an example of an idiom?

• That was a brilliant point you made.

• Expenses have sunk

• Those are nice cuffs

• You hit the nail on the head

When a message is delivered in person, do not allow the receiver time to see the speaker's face and respond.

• True

• False