Improve Service Delivery

What is Service Delivery?

• Taking calls

• No treating customer well

• The framework that supplies services from a provider to a client.

• Taking care of seniors only

The competencies you need to perform tasks a job requires.

• Job Skills

• Talent

• Service

Do you think this senior is angry?

• Yes

• No

Please tick the characteristic of Bad Service Delivery?

• Being Kind

• Providing instant feedback

• Being Argumentative

• Ignoring the customer

What is a benefit of Service Delivery to the company?

• Decrease profit

• Not able to outrun competitors

• Build a strong reputation for company.

• Not able to get any referrals