Chapter 8 WHR Presentation

Where did the Starbucks workers go on strike?

• Illinois

• Texas

• Florida

• Across the country

What is one of the goals employees were trying to bring attention to during the strike?

• Get free coffee

• Earn better wages

• Bring attention to dirty stores

• Improve drive-thru service

What is "the total set of work-related behaviors that the organization expects employees to display?"

• Employee Behavior

• Organizational Citizenship

• Performance Behaviors

• Counterproductive Behaviors

The textbook definition of counterproductive behaviors

• behaviors that detract from, rather than contribute to, organizational performance

• when an employee does not show up for work

• when people quit their jobs

• positive behaviors that do not contribute to the bottom line

Absenteeism is when

• an employee quits their job

• the extent to which people believe their behavior has a real effect on what happens to them

• the extent to which a person believes that power and status differences are appropriate within hierarchical social systems such as organizations

• when an employee does not show up for work

A low job satisfaction rate would likely cause

• high turnover

• long term employees

• employees to always show up on time

• employees to put in high quality effort