Handling Customer Complaints

Customers complain because....

• Expectations were not met.

• They don't have control over the situation

• They're not provided with options

• Poor experience

The 'Triple A' Technique stands for:

• Acknowledge

  Apologize

  Answer

• Apologize

  Acknowledge

  Assure

• Acknowledge

  Answer

  Assure

• Acknowledge

  Apologize

  Assure

Customer complaints are neccesary for the business as they highlight the problems with your product, employees or internal processes.

• True

• False

What are your Key Takeaways from this learning session?

After this session, how will you rate your confidence level in handling customer complaints?

• 1

• 2

• 3

• 4

• 5