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Test ITIL Part 7

Authored by Hoàng Nguyễn

Business

University

Used 34+ times

Test ITIL Part 7
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40 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization’s specific circumstances?

A.  Continual improvement
B.  Service value chain
C.  Practices
D.  Guiding principles

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is the MAIN benefit of ‘problem management’?

A.  Restoring normal service as quickly as possible
B.  Reducing the number and impact of incidents
C.  Maximizing the number of successful changes
D.  Managing workarounds and known errors

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which guiding principle discourages ‘silo activity’?

A.  Focus on value
B.  Start where you are
C.  Collaborate and promote visibility
D.  Keep it simple and practical

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which will help solve incidents more quickly?

A.  Target resolution times
B.  Escalating all incidents to support teams
C.  Collaboration between teams
D.  Detailed procedural steps for incident investigation

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What varies in size and complexity, and uses functions to achieve its objectives?

A.  A risk
B.  An organization
C.  A practice
D.  An outcome

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A.  Service level management
B.  Relationship management
C.  Service desk
D.  Monitoring and event management

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which dimension considers the application of artificial intelligence to service management?

A.  Organizations and people
B.  Information and technology
C.  Partners and suppliers
D.  Value streams and processes

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