APM Chapter 4

A network structure would retain in-house which of the following?

• Core of the firm

• Supporting activities

• Primary activities

• Secondary activities

0. Performance management in service businesses might be difficult because

• Service is tangible

• Service is homogenous

• Service is heterogenous

• Service is imperishable

Which of the following is not the features of Porter Value Chain?

• 1. Activities in the value chain affect one another

• 1. Show linkages required to co-ordinate the activities

• 1. Can be used to invent new or better ways to perform activities

• Value chain analysis helps an organisation identify the activities which create value for its customers

• All activities in the value chain are primarily important to create value

The 7s framework of McKinsey describes how one can holistically and effectively organize a company. Together these factors determine the way in which a company operates.

Choose TRUE/FALSE for the above statement.

• TRUE

• FALSE

________ & radical redesign are the key characteristic in BPR in order to achieve dramatic improvement in the business process.

These are costs, such as the cost of raw materials and energy, that are clearly identified by a costing system but are often not classified as environmental costs refer to

• Conventional costs

• Contingent costs

• Reputation costs

This Thursday on 29th of June will be the public holiday for?

• Eidul-Adha

• Eidul-Fitri

• Hajj Pilgrimage

The cost of monitoring environmental impact can be categorise as

• Prevention cost

• Detection cost

• Internal failure cost

• External failure cost

Please state true of false for the statement below:

"Life cycle costing estimates and records a product or project’s costs over its whole life rather than for a single year, or a specific phase of the product life"

• True

• False

"Input/output analysis records physical material flows (eg materials/energy/water) and balances them with outflows (products/ waste/emissions) on the basis that what comes in must go out or be stored"

This statement relates to

• Environmental cost

• Financial measure

• Non-financial measure

• Environmental information system