Project M

What are the reminders in answering tickets(verbatim)?

• 
  PLEASE ALWAYS CLOSE ALL APPLICATIONS AT THE END OF EACH BUSINESS DAY

• DO NOT RUN TWO VERSIONS OF THE APPLICATION AT THE SAME TIME

• 
  ALWAYS CHECK INTERNET CONNECTION IF THERE IS A STABLE 3MBPS YOU MAY GO TO SPEEDTEST.NET

• 
  ALL OF THE ABOVE

What is the return policy of an Amazon order?

• 30 DAYS

• 60 DAYS

• 90 DAYS

• 120 DAYS

What is the meaning of I.C.E? Write in all capital letters.

(a)  

What is the software that processes and prepares the phone for RESELL? Write your answer in all capital letters.

(a)  

How many days are there in the return period for customers who buy phones through SWAPPA?

• 30 days

• 40 days

• 50 days

• 60 days

What is the latest version of x?

(a)  

What is the minimum internet speed required to make ice x work?

• 25mbps

• 15mbps

• 6mbps

• 3mbps

True or false. Are the devices/phones purchased from amazon can be shipped overseas/internationally?

(a)  

What do you call the error report contains no information, no notes, when you check ICEDB there is not enough information?

• Device not detected

• No information

• 
  No error

• None of the above

What is the standard opening and verification Spiel?

• Thank you for calling Ice X, May I have your employee ID and store number?

• Thank you for contacting Ice support, may I have your best callback number in case our call gets disconnected? / Can you verify your name and your store managers name?

• 
  Thank you for contacting Ice support, may I have your best callback number in case our call gets disconnected? /  Can I have your complete name and your store number?

• All of Spiels can be mentioned