Bus Mgt 1B Unit 3 Quiz

A client contacts Khalil to complain about a sales rep, Mae. Khalil realizes that the only thing that will appease the client is to replace Mae with another rep. What is the BEST way for Khalil to give Mae this news?

• Send an email to Mae and the new rep.

• Call Mae to tell her about the change.

• Text Mae that she is off the account.

• Speak to Mae face to face about the change.

Designers in an auto manufacturing company have a concern about the placement of one of the airbags. The designers email the project manager to voice their concerns and suggest resolutions. Which type of communication BEST describes this email?

• informal

• internal

• external

• horizontal

Alpha company was hacked over the weekend, and thousands of company emails related to a sensitive project were released on the internet. The company makes the announcement that all of its _____ communication has been compromised.

• internal

• external

• formal

• vertical

Yousef manages a team that includes one employee, Ray, who tends to interrupt with questions during team meetings. Ray’s questions are valid, but his constant interruptions lead to meetings that run overtime, causing the rest of the team to tune out. How might Yousef BEST handle this challenge during the next meeting?

• Invite everyone except Ray to the meeting.

• Tell Ray that he is not to ask questions during the meeting.

• Ignore Ray whenever he speaks up and hope he catches the hint.

• Begin by asking that all questions be held until the end.

Julia just received notice that a project she is working on with Grant will have to be delayed due to a lack of supplies. What is the BEST way for Julia to communicate this news to Grant?

• Arrange a time for a meeting to present the news.

• Send an email updating him on the delay.

• Have the discussion about the delay face to face.

• Text Grant’s personal phone about the delay.

To communicate effectively through email, what should Christophe make sure to do?

• He should be as detailed as he can and cover as much information as possible.

• He should send the email to everybody who might be interested in reading it.

• He should limit his email to a single purpose.

• He should mention that the information is not to be shared.

What is one important difference that distinguishes formal from informal communication?

• setting

• attire

• words chosen

• timing

Ella is a new manager and is holding her first project meeting. What is one tactic she should use to lead an effective meeting?

• set the meeting for 1 hour

• allow idle chit chat and side conversations

• set clear expectations

• allow bigger personalities to control the conversation

Parker is told to write an email about the company’s upcoming product rollout. He knows about the product because he has been following its research and development. Before he begins to draft his email, what is the MOST important information for Parker to get?

• Who is the email for?

• What is the timeline of the rollout?

• How will competitors view the product?

• Why is the new product so groundbreaking?

Noah, who handles external communication at Sandoval Calipers, complains that he has such a hard time understanding the engineers when they give him information about a project, but they all speak the same language. The difficulty facing Noah likely comes from his inability to understand which form of communication?

• jargon

• internal communication

• touch points

• formal communication