Hospitality Industry Standard Operating Procedures Quiz

Hospitality Industry Standard Operating Procedures Quiz

University

8 Qs

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Hospitality Industry Standard Operating Procedures Quiz

Hospitality Industry Standard Operating Procedures Quiz

Assessment

Quiz

Other

University

Practice Problem

Medium

Created by

Ramdani Setyariski

Used 2+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the recommended time for watering plants in the garden?

Early morning

Midnight

Afternoon

Evening

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should housekeeping staff do if they find a spill in the restaurant?

Leave it for the next shift

Inform the supervisor

Clean it according to standard procedure

Ignore it

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the responsibility of the pool attendant?

Handling guest check-ins

Serving food and drinks to guests

Managing hotel reservations

Maintaining cleanliness of the pool area

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the lobby management SOP?

To handle room service requests

To manage hotel finances

To maintain cleanliness and comfort in the lobby area

To organize staff schedules

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the task of the order taker in the hotel lounge?

Managing hotel security

Handling guest complaints

Updating room status and occupancy information

Serving food and beverages to guests

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done when receiving a phone call from a guest in the hotel?

Transfer the call to another department

Ask the guest to call back later

Hang up immediately

Offer assistance and follow up on the request

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the responsibility of the room meeting cleaning staff?

Handling hotel reservations

Serving refreshments to meeting attendees

Sweeping and mopping the meeting room

Setting up audio-visual equipment

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should the housekeeping staff do if they find lost and found items?

Sell the items to guests

Ignore the items

Report and store the items according to hotel policy

Keep the items for personal use