Workplace Conflict and Resolution Quiz

What is the process when representatives of employers and employees negotiate the conditions of employment?

• Work-to-rule

• Collective bargaining

• Industrial action

• Strike action

What is the extreme method of industrial action when employees refuse to work?

• Industrial action

• Strike action

• Collective bargaining

• Work-to-rule

What is the method of conflict resolution with only two parties involved (employees and employer)?

• Industrial democracy

• Arbitration

• Conciliation

• No-strike agreement

What is the practice of empowering and involving employees in the workplace, where employees share responsibility and decision-making authority?

• Industrial democracy

• Arbitration

• No-strike agreement

• Conciliation

What is an agreement according to which the labour union pledges not to use any strike action?

• No-strike agreement

• Single-union agreement

• Arbitration

• Conciliation