MKT 3-2 Customer Service, Part 1, Proactive   3-2 Lesson Text

MKT 3-2 Customer Service, Part 1, Proactive 3-2 Lesson Text

9th - 12th Grade

10 Qs

quiz-placeholder

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MKT 3-2 Customer Service, Part 1, Proactive   3-2 Lesson Text

MKT 3-2 Customer Service, Part 1, Proactive 3-2 Lesson Text

Assessment

Quiz

Business

9th - 12th Grade

Practice Problem

Medium

Created by

Aimee Renchenski

Used 2+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What can excellent customer service increase according to the reading?

Product development
Customer complaints
Low prices
Brand loyalty

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What did Tony Hsieh focus on according to the reading?

Traditional advertising
Offering low-quality products
Maximizing profits
Building a strong company culture and providing exceptional customer service

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can companies be proactive in addressing customer needs and concerns?

Utilizing a customer relationship management (CRM) system
Not monitoring social media
Ignoring customer feedback
Offering generic products

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the cornerstone of every successful business?

Effective advertising
Quality products
Customer service
Low prices

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to studies, what percentage of customers are willing to pay more for better customer service?

86%
75%
50%
90%

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What enables companies to better understand their target market and tailor their services accordingly?

Proactive customer service
Product development
Marketing-information management
Low prices

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What method allows businesses to stay ahead of any potential issues or concerns that customers may have?

Monitoring social media
Offering low-quality products
Traditional advertising
Ignoring social media

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