quizz

Question 1 Which of the following is NOT a primary reason for customer churn in the Netflix industry?

• (A) Lack of compelling content

• (B) High subscription fees

• (C) Poor customer service

• (D) Slow internet speeds

Question 2 Which type of churn analysis involves identifying customers who are most likely to cancel their subscription?

• (A) Cohort analysis

• (B) Survival analysis

• (C) Regression analysis

• (D) Predictive modeling

Question 3 What is a common approach to reducing customer churn?

• (A) Offering loyalty discounts

• (B) Improving the quality of content

• (C) Personalizing user experience

• (D) All of the above

Question 4 Which metric measures the probability of a customer canceling their subscription within a specific time period?

• (A) Churn rate

• (B) Hazard rate

• (C) Lapse rate

• (D) Retention rate

Question 5 What is the role of data analytics in Netflix's customer churn management?

• (A) To identify patterns and trends

• (B) To develop predictive models

• (C) To optimize marketing campaigns

• (D) To personalize customer interactions

Question 6: Which of the following is NOT a benefit of using a random forest model for Netflix customer churn prediction?

• (A) Captures non-linear relationships

• (B) Handles missing values effectively

• (C) Provides interpretable results

• (D) Reduces overfitting

Question 7: Which of the following is a challenge faced by Netflix when using predictive modeling?

• (A) Data privacy concerns

• (B) Biased or incomplete data

• (C) Interpreting complex models

• (D) All of the above

Question 8: How does Netflix use predictive modeling to respond to customer trends?

• (A) By producing more content that matches customer preferences

• (B) By offering personalized subscription plans

• (C) By adjusting its pricing strategy

• (D) All of the above

Question 9: Which of the following is a challenge that Netflix faces in managing customer relationships?

• (A) Competition from other streaming services

• (B) Increasing content costs

• (C) Managing user expectations

• (D) All of the above

Question 10: How does Netflix use data to enhance customer relationships?

• (A) To track viewing history and provide tailored recommendations

• (B) To identify customers who are at risk of churning

• (C) To personalize the Netflix user interface

• (D) All of the above