2 Understanding Individual Differences

What is the definition of personality according to the text?

• C. A fixed set of physical and mental characteristics that reflect how a person looks

• D. The molecular structure of the genes located in the chromosomes

• B. The sum total of ways in which an individual reacts to and interacts with others

• A. A static concept describing the growth and development of a person's psychological system

Which of the following is NOT one of the Big Five personality traits?

• C. Introversion

• D. Conscientiousness

• B. Agreeableness

• A. Emotional Stability

Which of the following is NOT a component of emotional intelligence?

• A. Self-awareness

• B. Social empathy

• C. Self-motivation

• D. Technical skills

What is the impact of emotional labor on employees as described in the text?

• B. Improved work-life balance and stress management

• A. Increased job satisfaction and motivation

• C. Emotional dissonance and potential burnout

• D. Enhanced creativity and innovation

What is the primary function of emotions according to the text?

• A. To complicate rational thinking

• B. To hinder decision-making processes

• D. To create confusion and chaos

• C. To help make better decisions and understand the world

Which of the following is NOT a major job attitude discussed in the text?

• D. Job Envy

• C. Psychological Empowerment

• B. Job Involvement

• A. Job Satisfaction