Pengajuan Perubahan Alamat Korespondensi SLA 3 Hari
Authored by Quin S
Professional Development
Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Data customer yang dibutuhkan untuk perubahan alamat korespondensi sebagai berikut, kecuali?
BAST pemilik
KTP pemilik
Nomor telepon dan email aktif
Alamat korespondensi terbaru
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tagging category untuk tiket Perubahan Alamat Korespondensi yaitu...
Service Category: Request
Category 1: Perubahan Alamat Korespondensi
Category 2: Perubahan Alamat Korespondensi
Category 4: Customer Care
Status: In Process
Service Category: Request
Category 1: Perubahan Alamat Korespondensi
Category 2: Perubahan Alamat Korespondensi
Category 4: Customer Care
Status: Finished
Service Category: Complaint
Category 1: Perubahan Alamat Korespondensi
Category 2: Perubahan Alamat Korespondensi
Category 4: Customer Care
Status: In Process
Service Category: Request
Category 1: Finance
Category 2: Perubahan Alamat Korespondensi
Category 4: Customer Care
Status: In Process
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Closed tiket dan update ke Customer jika Alamat Korespondensi sudah diubah, dilakukan oleh bagian...
IRC
Agent
Team Leader
Finance
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apabila customer lakukan follow up terkait perubahan alamat korespondensi, Agent koordinasi ke bagian..
IRC
Finance
Agent yang membuat tiket
Team Leader
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika tiket masih In Process, maka IRC melakukan follow up ke Finance dengan jangka waktu?
H+2 dan H+3
H+1 dan H+2
H-2 dan H-3
H+2 dan H-3
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