Auto renewal KC

How many days would a customer receive a reminder about their auto renewal?

• 15 days

• 30 days

• 21 days

• 10 days

On which 2 page views can you opt a customer in/out of auto renewals?

• Policy view

• General view

• Amend policy view

• My staysure

If a customer does not have an email which other way, can they request the auto renewal documents?

• Email

• Telephone

• Post

• SMS

When a customer has received their auto renewal quote who do we refer them to?

• Sales

• Customer service

• ERGO

• Retentions

Who is the one who can opt in/out of auto renewal?

• The traveller

• Policy holder

• The person paying for the policy

• The daughter of the policy holder

With which resource can you find out more about auto renewals

• Policy wording

• LMS

• Ask Einstein

• None of these

Can a customer opt out of auto renewals?

• Maybe

• No

• I dont know

• Yes

If a customer is on holiday from the 1st of June till the 5th June and her auto renewal is for the 4th to kick in will she be covered?

• Yes

• No

• I think so

• maybe

What does AR stand for

• Auto review

• Attire Red

• Auto renewal

• Arm raised

If a customer wants to opt out when they receive their letter/email how can this be done?

• Call in

• Send an email

• My Staysure account

• it does not apply to this customer