Contact Quiz

Manuals 2nd touch is digital?

• True

• False

Unknown and ORC 2nd touch is digital?

• True

• False

Failed AMC EFT Tow Only Claims should either be uploaded (xmas tree or regular template) or no claimed, and no calls or emails should ever, ever be sent to anyone?

• True

• False

Every touch is an exhaustive touch when working manuals?

• True

• False

When working 3rd touch on Unknowns, you should call all phone numbers for all relevant participants?

• True

• False

When working Unknowns, if an inbound CSS called the claimant an hour ago, we do not have to call them again to try to get the YMM?

• True

• False

Failed Safelite EFT Glass Only claims should be either escalated to Level II specialists or uploaded?

• True

• False

When a manual turns into an ORC but we have been unable to locate any policy period for the alleged insured, I should..........

• Mark the Manual complete and add the ORC and work it

• Defer the manual and add the ORC and work it

• Defer the manual and add the ORC

• Defer the manual and do not add the ORC.

When talking to the insured regarding a recently purchased vehicle that is not yet on the policy, I should.....

• Request a BOS

• Request a BOS and advise the insured to contact their agency/CCC to get the vehicle added

• Request a BOS and advise the insure to contact their agency/CCC to get the vehicle added and ask for an notate the purchase date.

• Request a copy of the registration

If I am requesting an upload on a claim and the claim is showing the Express Auto Controller as the claim owner, I should............

• Skip working the task

• Leave it for the controllers to get to it when they can

• Reach out to an uploader to request it be assigned

• Reach out to a controller to request it be assigned