Business Communications

A communication process in which the receiver repeats back to the sender what he or she heard is called:

• Interpersonal communication

• Feedback loop

• Filter

• Professional etiquette

When the information the sender encoded is sent to the receiver, this occurs:

• Decoding

• Receiving

• Transmitting

• Encoding

The communication process consists of ______.

• Transmitting, feedback, listening, and speaking

• Filters, interpersonal skills, semantics, and professional etiquette

• Receiving, encoding, professional etiquette, and speaking

• Encoding, transmitting, receiving, and decoding

What is NOT considered an effective interpersonal skill?

• Passive listening

• Strategic body language

• Following Standard English

• Observing professional etiquette

A set of steps in which a message is sent and received from one person to another is called:

• Feedback loop

• Communication process

• Filter

• Interpersonal skills

What type of communication uses graphic representations and signs to transmit a message through sight?

• Verbal

• Visual

• Written

• Nonverbal

Being fully engaged in the communication process, concentrating, and participating is known as what type of listening?

• Active

• Formal

• Passive

• Pragmatic

What rules permit us to combine morphemes into sentences and understand how words and punctuation are organized within a sentence?

• Semantic

• Pragmatic

• Syntactic

• Phonological

The set of uniform and commonly accepted rules governing spelling, grammar, pronunciation, and vocabulary is called:

• Standard English

• Visual communication

• Oral language

• Semantics

What is NOT an example of a type of communication?

• Written

• Verbal

• Nonverbal

• Technical