Business Communications

Business Communications

9th - 12th Grade

28 Qs

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Business Communications

Business Communications

Assessment

Quiz

Business

9th - 12th Grade

Practice Problem

Easy

Created by

Shannon Jones

Used 5+ times

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28 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A communication process in which the receiver repeats back to the sender what he or she heard is called:

Interpersonal communication

Feedback loop

Filter

Professional etiquette

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the information the sender encoded is sent to the receiver, this occurs:

Decoding

Receiving

Transmitting

Encoding

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The communication process consists of ______.

Transmitting, feedback, listening, and speaking

Filters, interpersonal skills, semantics, and professional etiquette

Receiving, encoding, professional etiquette, and speaking

Encoding, transmitting, receiving, and decoding

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is NOT considered an effective interpersonal skill?

Passive listening

Strategic body language

Following Standard English

Observing professional etiquette

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A set of steps in which a message is sent and received from one person to another is called:

Feedback loop

Communication process

Filter

Interpersonal skills

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of communication uses graphic representations and signs to transmit a message through sight?

Verbal

Visual

Written

Nonverbal

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Being fully engaged in the communication process, concentrating, and participating is known as what type of listening?

Active

Formal

Passive

Pragmatic

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