Supervisor 2

The primary benefit of the Balanced Scorecard is:

• Reducing clarity on organisational goals

• Providing a narrow operational perspective

• Aligning everyday tasks with strategic goals

• Simplifying roles and responsibilities

Effective conflict resolution in supervision requires:

• Fostering personal biases

• Ignoring diverse viewpoints

• Promoting open communication

• Promoting open communication

The 'Norming' stage in team development is characterised by:

• Individualism

• Lack of clarity in roles

• Alignment toward shared goals

• Persistent conflicts

Using Maslow's Hierarchy of Needs in supervision helps to:

• Overlook basic employee needs

• Concentrate solely on higher needs

• Engage and motivate team members

• Discourage teamwork

A key aspect of conflict resolution is:

• Quick fixes

• Supervisor's personal interest

• Active listening and support

• Ignoring feedback

'Big Data Analytics' enhances management by:

• Restricting data analysis

• Overlooking correlations

• Identifying key data insights

• Focusing on historical data only

The primary goal of benchmarking is:

• Directly copying competitors

• Identifying and adopting best practices

• Identifying and adopting best practices

• Decreasing operational effectiveness

'Effective Empowerment' is encouraged by:

• Limiting employee participation

• Withholding resources

• Fostering accountability and involvement

• Concealing information

Effective team communication is indicated by:

• Regular misunderstandings

• Project delays

• Clear and concise exchanges

• High turnover rates

'Action Centred Leadership' assists a supervisor by:

• Focusing only on tasks

• Balancing key management areas

• Reducing team interactions

• Emphasising individual over team performance