Management Theories Quiz

The assumption that people are complex with widely varying needs is most associated with the _____ management approaches.

• behavioural
• classical

• neoclassical

• modern

The father of scientific management is _____.

• Taylor
• Weber

• Mintzberg

• Katz

When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit?

• division of labour, competency

• merit-based careers, productivity

• rules and procedures, efficiency

• impersonality, fairness

If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely suggest to improve things?

• Teach managers to better plan and control.

• Teach workers more efficient job methods.

• Promote to management only the most competent workers.

• Find ways to increase corporate social responsibility.

One example of how scientific management principles are applied in organizations today would be:

• conducting studies to increase efficiencies in job performance.

• finding alternatives to a bureaucratic structure.

• training managers to better understand worker attitudes.

• focusing managers on teamwork rather than individual jobs.

The Hawthorne studies raised awareness of how _____ can be important influences on productivity.

• human factors
• structures

• physical work conditions

• pay and rewards

Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from _____.

• scientific management

• contingency management

• Henri Fayol

• Abraham Maslow

The highest level in Maslow’s hierarchy includes _____ needs.

• safety

• esteem

• self-actualization

• physiological

Which management theorist would most agree with the statement “If you treat people as grown-ups they will perform that way”?

• Argyris

• Deming

• Weber

• Fuller

When people perform in a situation as they are expected to, this is sometimes called the _____ Effect.

• Hawthorne

• systems

• contingency

• open system