Assisting Guest Of Determinations

What is meant by the term “Guests of Determination”?

• Guests with special dietary needs

• Guests who require physical assistance due to disabilities

• Guests who require language translation

• Guests who prefer high-end services

Which of the following is NOT a key principle of inclusive service?

• Respect for all individuals

• Accessibility for all guests

• Offering a one-size-fits-all service model

• Tailoring services to meet specific needs

Why is it important to use person-first language when serving guests of determination?

• It emphasizes the person’s needs rather than their disability

• It helps simplify communication

• It shows that the guest’s disability is their most important characteristic

• It helps the guest feel like they are being treated with sympathy

A guest with a visual impairment arrives at a hotel. What should our team member do first?

• Immediately guide the guest to their room

• Offer a cane for the guest to use

• Ask the guest how they prefer to receive assistance

• Tell the guest they will need to navigate on their own

what should you keep in mind when assisting a guest with mobility challenges?

• The guest prefers to be independent, so don’t offer assistance unless asked

• Always offer to push their wheelchair without asking first

• The guest’s comfort and dignity should be your priority, asking how you can assist

• Assume that the guest will need help with every task

Which of the following does this icon represent?

• I am sensitive to sound

• I have an assistance dog

• I may need more time 

• I have accessibility needs

Which of the following does this icon represent?

• I have a food allergy

• I am sensitive to sound

• I use braille

• I have sight loss

Which of the following does this icon represent?

• I have one or more hidden disabilities

• I use audio description

• I have a food allergy

• I have an assistance dog