BUSA c7

Among the ways information technology is changing organizations today, ______ is one of its most noteworthy characteristics.

• eliminating need for top managers
• reducing information available for decision-making
• breaking down barriers internally and externally
• decreasing need for environmental awareness

Whereas management information systems use the latest technol ogies to collect, organize, and distribute data, ______ involves tapping the available data to extract and report it in organized ways that are most useful to decision-makers.

• analytics
• business intelligence
• anchoing and adjustment
• optimizing

A manager who is reactive and works hard to address problems after they occur is known as a ______.

• problem seeker
• problem avoider
• problem solver
• problem manager

A(n) ______ thinker approaches problems in a rational and an ana lytic fashion.

• systematic
• intuitive
• internal
• external

A person likes to deal with hard facts and clear goals in a decision situation; she also likes to be in control and keep things impersonal. This person’s cognitive style tends toward ______.

• sensation thinking
• intuitive thinking
• sensation feeling
• intuitive feeling

The assigning of probabilities for action alternatives and their consequences indicates the presence of ______ in the decision environment.

• certainty
• optimizing
• risk
• satisficing

The first step in the decision-making process is to ______.

• identify alternatives
• evaluate results
• find and define the problem
• choose a solution

Being asked to develop a plan to increase international sales of a product is an example of the types of ______ problems that managers must be prepared to deal with.

• routine
• unstructured
• crisis
• structured

Costs, timeliness, and ______ are among the recommended criteria for evaluating alternative courses of action.

• ethical soundness
• competitiveness
• availability
• simplicity

A common mistake made by managers in crisis situations is that they ______.

• try to get too much information before responding
• rely too much on group decision-making
• isolate themselves to make the decision alone
• forget to use their crisis management plan