Quiz on Bill Preparation and Service

When preparing a bill, the server must:

• Estimate the amount due

• Update the account as items are ordered

• Wait until guests leave before finalizing

• Charge all tables the same amount

A bill must only be produced:

• When the guest requests it

• After the manager instructs it

• Before food is served

• At the start of service

What must be included in the bill before presentation?

• Guest’s ID number

• Service charge and tax

• Waiter’s personal signature only

• Guest’s email address

How should the bill be presented to the guest?

• Folded in the waiter’s hand

• On a serving tray

• Inside a bill folder

• Written on scratch paper

After a guest signs the check, what is the correct step?

• Tear the check

• Leave it on the table

• Submit it to the cashier immediately

• File it for personal record

What is the first step when receiving cash payment?

• Put money directly in the cash drawer

• Verify the amount received

• Give change immediately

• Ask if guest has a discount card

Change and receipt must be:

• Given in a bill folder

• Kept by the server

• Counted later in the kitchen

• Placed inside the pocket

EFTPOS stands for:

• Easy Fund Transaction of Payment Service

• Electronic Fund Transfer at Point of Sale

• Employee Fund Transfer over Purchase Sales

• Electronic Financial Transfer on Spot

When processing debit card payment, the guest may be required to:

• Provide their home address

• Enter a PIN or sign for verification

• Present their passport

• Write their bank account number

If a credit card is declined:

• The waiter must confiscate the card

• The guest must pay double

• Another card should be requested

• The order should be canceled immediately