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Communication and Conflict

Total questions: 46

Worksheet time: 37mins

Name
Class
Date
1.

The various methods for communicating information

a)

media

b)

assertiveness

c)

advocacy

d)

refusal skills

2.

Which of the following would be considered media? (check all that apply)

a)

Facebook

b)

Television

c)

Gossip in the lunchroom

d)

Radio

e)

Your teacher's instructions

3.

The exchange of thoughts, feelings, and beliefs between two or more people

a)

communication

b)

conflict resolution

c)

refusal skills

d)

advocacy

4.

Communication strategies that help you say no to others effectively

a)

media

b)

passive-aggressive communication

c)

advocacy

d)

refusal skills

5.

Solving a disagreement in a way that satisfies both sides

a)

conflict resolution

b)

peers

c)

advocacy

d)

refusal skills

6.

Type of communication..

a)

verbal

b)

non-verbal cues

c)

tone of voice

d)

context clues

7.

Using ALL CAPS in a text or email is the digital equivalent of what type of communication?

a)

verbal

b)

non-verbal cues

c)

tone of voice

d)

context clues

8.

Tone of voice makes up what percent of communication?

a)

10-15%

b)

30-35%

c)

50-55%

d)

70-75%

9.

Non-verbal cues make up what percent of communication?

a)

10-15%

b)

30-35%

c)

50-55%

d)

70-75%

10.

Verbal communication makes up what percent of communication?

a)

10-15%

b)

30-35%

c)

50-55%

d)

70-75%

11.

Failing to stand up for oneself, so that one's rights are easily violated.

a)

Passive Communication

b)

Assertive Communication

c)

Aggressive Communication

d)

Passive-Aggressive Communication

12.

Standing up for oneself in such a manner that the rights of the other person are violated in the process.

a)

Passive Communication

b)

Assertive Communication

c)

Aggressive Communication

d)

Passive-Aggressive Communication

13.

A direct, honest, and appropriate expression of one's feelings and opinions.

a)

Passive Communication

b)

Assertive Communication

c)

Aggressive Communication

d)

Passive-Aggressive

14.

"You need to give me the notes from class yesterday, you know I was absent!"

a)

Passive

b)

Aggressive

c)

Assertive

d)

Passive-Aggressive

15.

"Whatever you think. I don't care where we go for dinner"

a)

Passive

b)

Aggressive

c)

Assertive

d)

Passive-Aggressive

16.

"That's a stupid idea. There's no way that will work."

a)

Passive

b)

Aggressive

c)

Assertive

d)

Passive-Aggressive

17.

"I guess you could do it that way if you want everyone to laugh at you."

a)

Passive

b)

Aggressive

c)

Assertive

d)

Passive-Aggressive

18.

Using sarcasm is an example of

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

19.

Asking the waiter to fix a mistake in your meal order is...

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

20.

Doing this instead of asking the waiter to come take your order is

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

21.

If I appear cooperative while purposely doing things to annoy and disrupt, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

22.

If I express my feelings clearly, appropriately, and respectfully, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

23.

If I fail to express my feelings, needs, or opinions, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

24.

If you criticize, blame, or attack others, what style of communication are you using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

25.

If I question health information I read on the internet or watch on TV I would be...

a)

skeptical

b)

contrary

c)

adequate

d)

substantive

26.

The FDA tests all vitamins and supplements prior to their sale

a)

True

b)

False

27.

If I exhibit poor eye contact and slumped body posture, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

28.

If I tend to speak softly or apologetically, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

29.

If I interrupt frequently, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

30.

If I use humiliation to control others , what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

31.

If I use facial expressions that don't match how they feel - i.e., smiling when angry, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

32.

If I allow this to occur in my kitchen rather than asking for help with the dishes, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

33.

If I use "I" statements to ask for what I want, what style of communication am I using?

a)

passive communication

b)

aggressive communication

c)

assertive communication

d)

passive-aggressive communication

34.

In the OTFD acronym for making "I" statements the "O" stands for

a)

order

b)

observation

c)

often

35.

In the OTFD acronym for making "I" statements the "T" stands for

a)

temper

b)

thoughts

c)

time

36.

In the OTFD acronym for making "I" statements the "F" stands for

a)

frequently

b)

feelings

c)

fix

37.

In the OTFD acronym for making "I" statements the "D" stands for

a)

discuss

b)

desires

c)

drama

38.

How I see things or my opinion is my

a)

perspective

b)

communication

c)

skepticism

d)

character

39.

What scam techniques are being used in the following advertisement? (check all that apply) "This revolutionary innovation is formulated by using proven principles of natural health based upon 200 years of medical science."

a)

Quick Fixes

b)

'Natural'

c)

Personal Testimonials

d)

One Product Does It All

e)

Time-Tested or New-Found Treatment

40.

What scam techniques are being used in the following advertisement? (check all that apply) "Healthy, simple and natural-way to help you lose and control your weight... Guarantee: If after 30 days ... you have not lost at least 4 pounds each week, ... your uncashed check will be returned to you ... ."

a)

Paranoid Accusations

b)

'Natural'

c)

Promises of Easy Weight Loss

d)

Satisfaction Guaranteed

e)

Time-Tested or New-Found Treatment

41.

The STOP acronym helps you remember the steps involved in

a)

making decisions

b)

setting goals

c)

refusal skills

42.

The "S" in STOP refers to

a)

Say NO

b)

Split (get out of there!)

c)

Suggest an alternative

43.

The "T" in STOP refers to

a)

Tell why not

b)

Tell an adult

c)

Trick or treat

44.

The "O" in STOP refers to

a)

Offer another idea

b)

Offend the person so they go away

c)

Open the door and leave

45.

The "P" in STOP refers to

a)

Promise to do it another time

b)

call the Police

c)

Promptly leave

46.

What scam techniques are being used in the following advertisement? (check all that apply) "Drug companies make it nearly impossible for doctors to resist prescribing their expensive pills for what ails you ... ." "It seems these billion dollar drug giants all have one relentless competitor in common they all constantly fear--natural remedies."

a)

Paranoid Accusations

b)

'Natural'

c)

Promises of Easy Weight Loss

d)

Satisfaction Guaranteed

e)

Time-Tested or New-Found Treatment