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WorksheetsCommunications Final Review
Total questions: 57
Worksheet time: 19mins
Which of the following is not considered a nonverbal cue?
Tone and rate of voice
Eye contact
Use of touch
Jargon
Which of the following is a good way to respond to constructive criticism?
Show appreciation
Blame others
Get angry
Make excuses
Which of the following is true of communication barriers?
When people are preoccupied with their own problems, they can miss much of the message coming from another person.
The best way to deal with prejudice is to tolerate and ignore it.
Someone with preconceptions is open-minded towards others and their ideas.
Cultural communication barriers are simple to overcome.
After entering a patient's room, what should you do first?
Read the patient's chart
Sit down
Begin treatment
Introduce yourself
In verbal communication, how is emotion expressed?
By frowning or crossing one's arms
Tone of voice
Language choice
Through confidence
Which of the following should be done when giving constructive criticism?
Attack the employees intelligence
Get frustrated with the mistake that was made
Choose words carefully
Stand over the person and put your hands on your hips
Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge?
Writing messages
Use gestures
Sign language
Look at the patient's chart when speaking
List three things that should NOT be on a resume
Phone number, address, social security number
Lies, references, spelling/grammar errors
Skills, date, branding statement
Email address, Education, Work Experience
If I disagree with someone, I should be rude and yell.
True
False
Is listening a part of communication?
Yes
No
This is the use of sounds and words to express yourself.
Speaking
Listening
Verbal Communication
HIPAA what does it stand for?
Health Information Portability and Accountability Act.
Health Insurance Personal Accountability Association
Health Insurance Portability and Accountability Act
Don't get this wrong Ashley!
Health Information Portability and Accordance Act
The HIPAA Security Rule requires covered entities to: (Select all that apply.)4
maintain reasonable and appropriate administrative, technical, and physical safeguards for protecting electronic protected health information (e-PHI).
Ensure the confidentiality, integrity, and availability of all e-PHI they create, receive, maintain or transmit.
Identify and protect against reasonably anticipated threats to the security or integrity of the information.
Protect against reasonably anticipated, impermissible uses or disclosures.
Ensure compliance by their workforce.
The HIPAA Privacy Rule covers: (Select all that apply.)4
Health plans
Health care clearinghouses
Health care providers who conduct certain financial and administrative transactions electronically.
Life insurance companies
Effective strategies for HCP's to employ to navigate communication with patients with intellectual disabilities include
Treat adults as adults and children like children.
Focus on the patient's abilities rather than their disabilities.
Be patient, and repeat questions and statements when necessary.
All of these are correct
According to the CLAS Standards, education & training regarding culturally and linguistically appropriate policies & practices should be ongoing.
True
False
All nonverbal signals mean the same things to all cultures.
True
False
Individuals with low health literacy may be unaware of preventative health measures like mammograms or flu shots.
True
False
Calling a patient by name helps to establish a therapeutic relationships or connection between the HCP and the patient.
True
False
Effective therapeutic communication skills and strategies include:
Giving recognition
Offering yourself
Remaining non-judgmental
All of these answers are correct
In HIPAA, "Portability" stands for:
Making sure the HCP can take their insurance with them when they change or leave jobs.
Making sure the patient has enough money to pay for coverage that insurance won't pay for.
Making sure the patients understand that they may need to change care providers often.
Making sure that the patient and their families can get to the healthcare center.
How does two-way communication enhance the educational process between the HCP and the patient?
It gives the pt an opportunity to show that they know as much about their condition as the HCP.
It gives the HCP the time to share nice-to-know facts in addition to need-to-know information.
It helps keep the patient engaged and focused on the instruction at hand.
It ensures that patients will comply with the HCP's treatment recommendations.
In addition to words, the radiology technologist uses gestures to demonstrate the arm's proper placement is what step of the communication process?
Decode
Feedback
Channel
It is not a HIPAA violation if you talk to your friends about any patient's private health information.
True
False
Most conflicts in the workplace come about through misinformation or poor communication.
True
False
Individuals with low health literacy:
are less likely to go to the ER and be hospitalized.
are more likely to have chronic diseases and less able to manage their care effectively
are more compliant with doctor's insurance
are more likely to have health insurance
Territoriality and personal space, position, and posture fall under fall under what category of the nonverbal communication.
Proxemics
Kinesics
Therapeutic
The most important information to be conveyed to the patient should be introduced at the beginning of the teaching session.
True
False
The basic organization of the medical history and the professional guidelines for the interview are the same for adult patients and those of children.
True
False
To improve cross-cultural communication with patients, the HCP should follow the golden rule: treat the patient in the same manner you would want to be treated.
True
False
Pain and anxiety may distract the patient and negatively influence their ability to absorb instruction.
True
False
Cultural competence requires an understanding of one's own culture and background in order to understand other cultures.
True
False
There are three types of tone worth exploring EXCEPT
Expressive
Directive
Formal
Problem-solving
A strategy for communicating with patients through a medical interpreter is/are.
Look and speak directly to the patient.
Use short sentences.
Repeat important information
All answers are correct
What percentage of communication involves the tone of voice?
70%
0%
7%
23%
What communication is the primary means of expression for all cultures?
Verbal
Nonverbal
Visual
Written
What is Mrs. Dawn's biggest pet peeve?
Replay to All
Reply to All
Reply to Some
Another term for nonverbal communication includes all except?
Body Language
Low pitched conversation
Facial expressions
Gestures
Methods an HCP should avoid practicing with patients is:
Empathy
Talking at the patient
Paraphrasing
Being a good listener
Chronic confusion is also known as:
Dementia
Delirium
Acute Confusion
None of these
Eye contact is not an important form of nonverbal communication.
True
False
I have no flippin' clue!
Avoidance and rejection are displayed by a ___ body posture.
Open
Closed
Upright
Backward-leaning
An almost instantaneous and essentially cost-free method of transmitting written information
Letter
Fax
Telephonic communication
Which age-group is the most involved in their healthcare interview?
Infants and toddlers
School-age children
Adolescents
What is it called when a patient feels anxiety when present in a medical practice?
White-coat syndrome
Iatrophobia
Hypertension
Anxiety attack
When a patient is working out what he or she wants to say, an important skill for the HCP to develop is______.
Prying
Approving or disapproving
Being assertive
Remaining silent
Self-disclosure is most effective when used in as a form of paraphrasing?
True
False
Can you discuss a patient’s information with a colleague?
Yes
No
Medical condition that creates the need for instruction?
Instructional context
Patient Education
Situational Context
None of these
"Leakage” is another word for involuntary or subconscious gestures.
True
False
HIPAA stands for Health Insurance And Accountability.
True
False
____________ help establish therapeutic communication and a relationship between the practitioner and the patient.
Open-ended questions
leading
interviewing
interrupting the patient
