WorksheetsPKT - June 2nd Week
Total questions: 10
Worksheet time: 5mins
Customer concern that parcel sent by local is exceeded time of delivery. Found in order page too. What's the disposition?
Rapido Local>Order not delivered
Rapido Local>Delivery enquiry
Rapido Local>Delivery Delayed
Rapido Local>Missing/stolen item
Bill charged to customer high for same set and pickup drop location with time of travel. What's the disposition?
Tech Issue>Km Calculation Issue
Tech Issue>Excess Fare
Tech Issue>Pass-Location Offer Issue
None of the above
Extra cash collected by captain, which customer wants a refund. What's the process?
Agent should politely deny and educate the customer
Agent should process refund and inform the customer
Agent should ask for proof and refund to customer
All of the above
Parcel sent by link ride by the customer wasn't delivered/misplaced. Customer wants refund for the same. What's the process to follow?
Agent should educate customer not send parcel via link ride.
Agent should educate customer not send parcel via link ride. If reverts further will try to help for the 1st time and close.
Deny upfront and close
None
Customer reaching to CS for refund for ERS related ride. The process to follow?
Agent should deny customer and close
Agent should educate the customer for not provide OTP ahead of the ride, politely deny and close
Agent should process the refund and close
All of the above
Ride stopped midway refund should only process for ?
Wallet ride
Cash ride
Wallet & Cash ride
All of the above
Customer reached over chat, captain not reachable/picking up call. Order shows, captain is on the way. What's the disposition?
Quality Issue (Captain Side)>Captain Denied Duty
Quality Issue (Captain Side)>ETA
Quality Issue (Captain Side)>Behaviour Issue
All of the above
Customer cancelled the ride due to captain asked for extra money. Levied cancellation charges, customer came for refund. What's the disposition?
Quality Issue (Captain Side)>Captain Denied Duty
Quality Issue (Captain Side)>Demanded Extra
Cancellation Charges>Cancellation Charges refund
Customer not able to request ride due to previous dues visible. However, no dues were found to clear. What's the disposition?
Cancellation Charges>Cleared previous dues
Tech Issue>Unable to request ride
Tech Issue>Unable to login
Due to captain mistake customer paid traffic fine. Came to CS raising the concern. The disposition should be ?
Quality Issue (Captain Side)>Behaviour issue
Quality Issue (Captain Side)>Traffic fine
Quality Issue (Captain Side)>Captain Denied Duty
