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Quality

Total questions: 28

Worksheet time: 14mins

Name
Class
Date
1.
Which of the following best describes quality?
a)
The service provided to a customer before, during and after purchasing.
b)
Products being made to a high standard to meet customer needs.
c)
A high level of productivity.
2.
Who needs to be satisfied with the quality of products?
a)
Rivals
b)
Suppliers
c)
Customers
3.
Which of the following is usually true about poor quality products?
a)
They are in demand
b)
They fail to meet customers expectations
c)
They are expensive
4.
What happens when a business produces faulty goods?
a)
It increases costs
b)
It increases costs and damages the reputation of the firm
c)
It is an example of Total Quality Management
5.

A business checks products after they are made. What is this an example of?

a)

Quality Control

b)

Quality Circles

c)

Quality Assurance

6.
What is customer service?
a)
The service provided to customers before, during and after purchasing a product
b)
When a business meets customer needs
c)
A method of production
7.

When products are checked at each stage of production, what is this an example of?

a)

Quality Control

b)

Quality Circles

c)

Quality Assurance

8.
What group of people sit and discuss production methods in Quality Circles?
a)
Customers and Suppliers
b)
Managers and Suppliers
c)
Employees and Managers
9.
What is the best methods of improving quality
a)
Expansion
b)
Lowering costs
c)
Staff and Management Training
10.

Faults are prevented from happening..

a)

Quality control

b)

Quality assurance

11.

Quality is everyone's responsibility

a)

Quality control

b)

Quality assurance

12.

Which of the following are benefits of improved quality?

a)

You can charge higher prices

b)

Less time and resources wasted

c)

Avoid costs of returns/ handling customer complaints

d)

More loyal customers

e)

All of the above

13.

One disadvantage of quality control is that...

a)

Workers don't take responsibility for quality

b)

It takes time to train workers

c)

Its a slow process

14.

Which method seeks to have "zero defects" (no mistakes are made)

a)

Quality control

b)

Quality assurance

15.

QC stands for.....

a)

quality completion

b)

quality contract

c)

quality control

d)

quality conservation

16.

Quality control is the same thing as quality assurance.

a)

True

b)

False

17.

Quality control focuses on the process of managing for quality,

a)

True

b)

False

18.

Precision is....

a)

how well a measurement conforms to a standard.

b)

the ability of a measuring instrument to produce the same result again and again

c)

checking a product after a process to ensure it meets the required quality standards

d)

the permissible limits in variation of a dimension or measured value.

19.
What happens when a business produces faulty goods?
a)
It increases costs
b)
It increases costs and damages the reputation of the firm
c)
It is an example of Total Quality Management
20.
Which one of the following is not a disadvantage of quality control?
a)
Expensive to pay employees to check the products
b)
Doesn't find why the fault occurred
c)
Some faulty products may be discovered
d)
Increased costs if faulty products are scrapped
21.
Which one of the following is a disadvantage of quality assurance?
a)
Tries to eliminate faults
b)
Expensive to train employees to check products
c)
Customer complaints are reduced
d)
Expensive to train quality control inspectors
22.
Which is a benefit to a business of having a 'Quality mark'associated with a product?
a)
It illustrates the brand image of the product
b)
It give the product an easily recognisable name
c)
It means the business will increase its market share
d)
Customers can be sure the product meets a particular standard
23.

Total Quality Management Focuses on

a)

Employee

b)

Customer

c)

Both (a) & (b)

d)

None of the Above

24.

Which of these is not the principle/main focus of TQM?

a)

Annual profit

b)

Customers’ satisfaction

c)

Efficient, effective and process

d)

Total involvement of people in an organization

25.

Total Quality Management involves

a)

Management

b)

management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

c)

management and customers, in order to meet or exceed customer expectations.

26.

Which of the following is a feature of TQM?

a)

Quality chains

b)

Product Differentiation

c)

Cash flow forecasting

d)

Labour intensive production methods

27.

A commitment by a business to maintain quality throughout the organisation is called what?

a)

Quality circles

b)

Quality chain

c)

Quality assurance

d)

Quality control

28.

Which of the following is a possible disadvantage of TQM?

a)

Waste and inefficiencies rise

b)

It is expensive to implement

c)

It is not recognised globally

d)

It is unclear

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