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JLB12223 CHAPTER 3 Micro and Macro Enviroment OCT 23

Total questions: 121

Worksheet time: 1hrs 23mins

Name
Class
Date
1.

Choose the concept to the following definition:

It consists of the actors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers.

a)

Microenvironment

b)

Macroenvironment

c)

Marketing Environment

2.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The company

b)

The Suppliers and Intermediaries

c)

Customers

d)

The economic environment

3.

The actors close to the company that affect its ability to serve the customers are part of

a)

the Microenvironment

b)

the Macroenvironment

4.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

5.

Choose the concept for the following definition:

The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.

a)

The Company

b)

The Suppliers

c)

The Customers

d)

The Competitors

6.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

the company

b)

the suppliers

c)

the competitors

7.

Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.

a)

the competitors

b)

the Intermediaries

c)

the publics

8.

Firms that share similar or the same activity as our main activity in the company are

a)

the intermediaries

b)

the suppliers

c)

the competitors

9.

Individuals and households who buy goods or services for personal consumption are

a)

the customers

b)

the suppliers

c)

the intermediaries

10.

Any group that has an interest or impact in the organization's ability to achieve the objectives are

a)

the suppliers

b)

the intermediaries

c)

the competitors

d)

the publics

11.

Firms that share similar or the same activity as our main activity in the company are

a)

the intermediaries

b)

the suppliers

c)

the competitors

12.

Financial publics are:

a)

banks and stockholders

b)

householders and customers

13.

Media publics do NOT include:

a)

radio and television

b)

newspapers and magazines

c)

social media

d)

government

14.

The Publics does NOT include:

a)

Financial

b)

Government

c)

Local

d)

the company

15.

How many types of marketing environment?

a)

6

b)

5

c)

2

d)

3

16.

What are the types of marketing environment?

a)

Public & Private

b)

Micro & Macro

c)

Consumer & Customer

d)

Customer & Competitor

17.

Which one is under microenviroment?

a)

Politics

b)

Economy

c)

Resources

d)

Company

18.

Which one is FALSE about 'microenvironment'?

a)

microenvironment consists of the forces closest to the company

b)

microenvironment factors are bigger societal forces that affect the company

c)

microenvironment sees business opportunities through the group of products

d)

microenvironment work closely with company department

19.

Which one is TRUE about microenvironment?

a)

can be control by company

b)

can not be control by company

c)

relates to laws and regulation

d)

relates to natural resources

20.

The_________ is usually out of the company control.

a)

Microenvironment

b)

Macroenvironment

21.

The actors close to the company that affect its ability to serve the customers are part of__________.

a)

The Microenvironment

b)

The Macroenvironment

22.

Which of the following is a force that does NOT affect Microenvironment?

a)

The suppliers

b)

The intermediaries

c)

Economic stability

d)

Customer

23.

Help the company to promote, sell and distribute its products to final buyers

a)

Marketing intermediaries

b)

Company

c)

Suppliers

d)

Customer

24.

Laws government agencies, and pressure groups that influence and limit various organizations and individuals in a given society

a)

Financial environment

b)

Political environment

c)

Publics

d)

Cultural environment

25.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

The company

b)

The suppliers

c)

The competitors

26.

Types of marketing intermediaries is...

a)

Buyer & supplies

b)

Financial intermediaries & supplies

c)

Resellers and marketing services agencies

d)

Retailers and buyer

27.

______ buy goods and services to resell at a profit.

a)

customer markets

b)

business markets

c)

reseller markets

d)

international markets

28.

________ consist of buyers in other countries including consumer, producers, resellers and governments.

a)

customer markets

b)

business markets

c)

reseller markets

d)

international markets

29.

The ____ includes the actors and forces outside marketing that affect marketing management’s ability to build and maintain succesfull relationships with customers

a)

marketing environment

b)

marketing economics

c)

Public marketing

d)

microenvironment & macroenvironment

30.

Help the company to promote, sell and distribute its products to final buyers is____

a)

resellers

b)

retailers

c)

marketing intermediaries

d)

marketing management

31.

Which of the following terms is used to describe the factors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers?

a)

the marketing environment

b)

the cultural environment

c)

strategic planning

d)

targets market

32.

All of the groups within a company are called the ______?

a)

culture

b)

diversity

c)

internal environment

d)

climate

33.

Banks, credit companies, insurance companies, and other businesses that help finance transactions or insure against the risks associated with the buying and selling of goods and services are referred to as ________.

a)

financial intermediaries

b)

physical distribution firms

c)

marketing services agencies

d)

resellers

34.

Which of the following is NOT an example of the type of public that is part of a company's marketing environment?

a)

financial

b)

media

c)

citizen-action

d)

marketing department

35.

A consumer organization, environmental group, or minority group has challenged your firm's stand on a local issue. Your firm is being challenged by a ________ public.

a)

local

b)

government

c)

citizen-action

d)

media

36.

The microenvironment consists of larger societal forces that affect a company, such as demographic, economic, political, and cultural forces.

a)

True

b)

False

37.

Consumer organizations such as environmental and minority groups that may questions a company's marketing decisions are referred to as local publics

a)

True

b)

False

38.

Today's marketers must successfully build relationships to connect effectively with customers, others in the company, and external partners.

a)

True

b)

False

39.

You are directed to study the actors close to the company that affect its ability to serve its customers-departments within the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. What are you studying?

a)

the macroenvironment

b)

the microenvironment

c)

the marketing environment

d)

the demographic environment

40.

Challenges that may arise in the market environment relate to...

a)

customers

b)

suppliers

c)

competitors

d)

strategic alliances

41.

The "middlemen" who form a link between the business and its consumers in the distribution channel are called... (one word)

(a)  

42.

Dan has been directed to study the forces close to a company that affect its ability to serve its customers, such as the company, suppliers, marketing intermediaries, customer markets, competitors, and publics. In this instance, Dan has been directed to study the ________ of the company.

a)

macroenvironment

b)

microenvironment

c)

technological environment

d)

demographic environment

43.

Which of the following is a component of a firm's microenvironment

a)

customer demographics

b)

economic recessions

c)

population shifts

d)

marketing intermediaries

44.

________ provide the resources needed by a company to produce its goods and services.

a)

Retailers

b)

Marketing services agencies

c)

Resellers

d)

Suppliers

45.

Marketing success requires building relationships with other company departments, suppliers, marketing intermediaries, competitors, various publics, and customers, which combine to make up the company's value delivery network.

a)

True

b)

False

46.

Jonathan works for a firm that assists companies in promoting, distributing, and selling their products to end consumers. The firm Jonathan works for is a ________.

a)

licensor

b)

supplier

c)

marketing intermediary

d)

local public

47.

Sparex Inc. is a manufacturer of metal bolts that are used by Boilex Inc. to manufacture heavy machineries. In this instance, Sparex acts as a ________.

a)

financial intermediary

b)

supplier

c)

retailer

d)

customer

48.

Price & Malone Corp., a company based in Houston, caters to a market of individuals and households that buy goods and services for personal consumption. Price & Malone caters to a ________ market.

a)

business

b)

reseller

c)

government

d)

consumer

49.

A company's marketing environment excludes the forces outside the marketing department that affect marketing management's

a)

True

b)

False

50.

The marketing team of 7 Star Inc., a company manufacturing smartphones, is currently studying the size, density, location, age, and occupation of its target market. Which of the following environments is being studied in this scenario?

a)

demographic environment

b)

political environment

c)

economic environment

d)

technological environment

51.

The ________ environment consists of laws, government agencies, and pressure groups that influence or limit various organizations and individuals in a given society.

a)

socio-legal

b)

cultural

c)

political

d)

technological

52.

Governments develop public policy to ________.

a)

encourage deregulation

b)

identify demographic patterns

c)

identify cultural patterns

d)

guide commerce

53.

The ________ environment consists of institutions and other forces that affect a society's basic values, perceptions, preferences, and behaviors.

a)

social

b)

cultural

c)

political

d)

physical

54.

A society's ________ are expressed in how people view themselves and others, organizations, society, nature, and the universe

a)

social codes

b)

cultural values

c)

demographics

d)

public policies

55.

The popularity of cause-related marketing as a form of corporate giving is rapidly declining.

a)

True

b)

False

56.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The company

b)

The Suppliers and Intermediaries

c)

Customers

d)

The economic environment

57.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

58.

Choose the concept for the following definition:

The internal environment is conformed by departments or areas such as finance, human resources, accounting, purchasing, and the top management, which share the responsibility for understanding customer needs and creating customer value.

a)

The Company

b)

The Suppliers

c)

The Customers

d)

The Competitors

59.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

the company

b)

the suppliers

c)

the competitors

d)

the government

60.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The suppliers

b)

The intermediaries

c)

Customers

d)

Economic stability

61.

The changing age structure population.

a)

Natural Environment

b)

Economic Environment

c)

Demographic Environment

d)

Political Environment

62.

Banks, credit companies, insurance companies, and other businesses that help finance transactions or insure against the risks associated with the buying and selling of goods and services are referred to as ________.

a)

financial intermediaries

b)

physical distribution firms

c)

marketing services agencies

d)

resellers

63.

Which of the following is NOT part of the micro-environment?

a)

Customers' preferences.

b)

Suppliers' quality

c)

Competitors' activity.

d)

Government economic policy

64.

The macro-environment is usually out of the company's control.

a)

True

b)

False

65.

Suppliers are part of the macro-environment.

a)

True

b)

False

66.

"Consumers have now adopted a back-to-basics

sensibility in their lifestyles and spending patterns, buying less, and finding greater values in the things they buy."


This is a result of a changes in the ___.

a)

Economic environment

b)

Demographic environment

c)

Natural environment

d)

Technological environment

67.

The macroenvironment consists of larger societal forces, which include

a)

economic forces, political forces, and competitors

b)

economic, political, and cultural forces

c)

media, local, and financial publics

d)

cultural forces, technology, and customers

68.

"While developing plans marketing manager of an organization takes various bodies into account, i.e. Top management, research and development, finance, manufacturing, sales promotion, purchasing, advertisement departments etc. Environmental energies are dynamic, and any variation in them brings, threats and opportunities, uncertainties for the marketers"


This statement is refer to_____________________?

a)

Micro Environment

b)

Macro Environment

c)

Internal Environment

69.

An environment that is frequently associated with elements that affect all businesses regardless of their industry or size, as is the case for political or macroeconomic influences.

a)

A macro environment

b)

A micro environment

c)

A business environment

d)

All of the above

70.

An environment creates a huge impact on business or company’s decisions such as financial crisis 2008 and COVID-19 2020.

a)

A micro environment

b)

A macro environment

c)

A business environment

d)

A market environment

71.

The process of breaking the marketing environment into smaller parts in order to gain a better understanding of it is known as:

a)

An internal environment

b)

Environmental analysis

c)

A micro environment

d)

A macro environment

72.

Customers are a part of an organisation's (a)   environment.

73.

Economic factors, demographic forces, technological factors, natural and physical forces, political and legal forces, and social and cultural forces are the factors that make-up the (a)   environment.

74.

What is macro environment?

a)

Forces that shape opportunities but also pose threats to the company.

b)

The immediate small-scale environment of an organism or a part of an organism.

c)

Cultural factors which every company shows to the world.

75.

Demographic force consist in...

a)

Size, density, age, thoughts and gender.

b)

Occupation, size, gender, density and age.

c)

Age, occupation, year and density.

d)

Density, age, size and population.

76.

Factors that affect consumer purchasing power and spending patterns is known as...

a)

Economic Force

b)

Demographic Force

c)

Ecologic Force

d)

Technological Force

77.

What is Socio-Cultural Force?

a)

Is about the natural resources which needed and inputs by marketers.

b)

Related to the people.

c)

Factors that affect society's basic values, preferences and behavior.

d)

Factors that not affect society's basic values, preferences and behavior.

78.

What involves the Political Force?

a)

Laws, government agencies and pressure groups.

b)

Business, economy, political and population.

c)

Laws, organizations and individuals in a society.

d)

Government agencies, pressure groups and politics.

79.

Factors that create new technologies and create new products and market opportunities:

a)

Cultural Force

b)

Demographic resources

c)

Technological force

d)

Economic force

80.

Vision and Mission are in the ___________ environment

a)

Micro

b)

Macro

81.

Businesses have the most control over the _________ environment

a)

Micro

b)

Macro

82.

Business has _____ control over the MACRO Environment

a)

Complete

b)

Some Control/influence

c)

No

83.

it influences the society directly it includes sellers that deal directly or indirectly, consumers and customers and other local stakeholders

a)

MICRO

b)

MACRO

84.

factors influence the organization, but those are out of their direct control

a)

MICRO

b)

MACRO

85.

Determine whether this factor is part of the Micro or Macro Environment:


Company

a)

Micro Environment

b)

Macro Environment

c)

All of the above

86.

Economic Factors

a)

Micro Environment

b)

Macro Environment

c)

All of the Above

d)

Neither of the Options

87.

Intermediaries

a)

Micro Environment

b)

Macro Environment

c)

All of the Above

88.

Legal Factors

a)

Micro Environment

b)

Macro Environment

c)

All of the Above

89.

Competitors

a)

Macro Environment

b)

Micro Environment

90.

Customers

a)

Micro Environment

b)

Macro Environment

91.

Social Factors

a)

Macro Environment

b)

Micro Environment

92.

Politics

a)

Macro Environment

b)

Micro Environment

93.

Technology

a)

Micro Environment

b)

Macro Environment

94.

Community

a)

Micro Environment

b)

Macro Environmnet

95.

Ecology

a)

Macro Environment

b)

Micro Environment

96.

What does the micro marketing environment refer to?

a)

Factors that affect an entire industry

b)

External factors that impact consumer behavior

c)

Factors within a company's control or influence

d)

Global economic conditions

97.

Which of the following is an example of a micro marketing factor?

a)

Technological advancements

b)

Demographic trends

c)

Competitors' pricing strategies

d)

Government regulations

98.

What is the macro marketing environment?

a)

Factors that directly influence a company's operations

b)

Factors that impact a specific market segment

c)

Factors that affect the entire economy

d)

Internal factors within a company

99.

Which of the following is an example of a macro marketing factor?

a)

Company culture and values

b)

Consumer buying behavior

c)

Social and cultural trends

d)

Product quality and features

100.

How does the micro marketing environment differ from the macro marketing environment?

a)

Micro factors are external while macro factors are internal

b)

Micro factors are industry-specific while macro factors are economy-wide

c)

Micro factors are controllable while macro factors are uncontrollable

d)

Micro factors have a short-term impact while macro factors have a long-term impact

101.

Which of the following is a micro environmental factor that influences marketing decisions?

a)

Economic conditions

b)

Political stability

c)

Suppliers and distributors

d)

Technological advancements

102.

How do competitors impact the micro marketing environment?

a)

They create price wars and reduce profit margins

b)

They provide opportunities for collaboration and partnerships

c)

They influence consumer preferences and buying behavior

d)

They have no significant impact on the micro environment

103.

What is an example of a macro environmental factor that affects marketing decisions?

a)

Product packaging and design

b)

Advertising and promotional strategies

c)

Economic recession or inflation

d)

Customer service and after-sales support

104.

How does social and cultural factors impact the macro marketing environment?

a)

They influence consumer attitudes and beliefs

b)

They determine the pricing strategy of a company

c)

They shape the distribution channels used by a company

d)

They have no influence on the macro environment

105.

Which of the following is an example of a demographic factor in the micro marketing environment?

a)

Technological advancements

b)

Income levels of consumers

c)

Government regulations

d)

Natural disasters

106.

Which of the following is a force that does NOT affect the Microenvironment?

a)

The suppliers

b)

The intermediaries

c)

Customers

d)

Economic stability

107.

The actors close to the company that affect its ability to serve the customers are part of

a)

the Microenvironment

b)

the Macroenvironment

108.

Larger societal forces such as demographic, economic, natural, political, and others that affect marketing management's decisions are part of

a)

the Microenvironment

b)

the Macroenvironment

109.

Firms that provide the resources needed by the company to produce goods or offer services are

a)

the company

b)

the suppliers

c)

the competitors

110.

Firms that help the company to promote, sell, and distribute the products to the final customers or buyers.

a)

the competitors

b)

the Intermediaries

c)

the publics

111.

Firms that share similar or the same activity as our main activity in the company are

a)

the intermediaries

b)

the suppliers

c)

the competitors

112.

___ refers to natural resources that are needed as inputs by marketers or that are affected by marketing activities.

a)

Economic environment

b)

Technological environment

c)

Natural environment

d)

Cultural environment

113.

Consists of the actors and forces outside marketing that affect marketing management’s ability to build and maintain successful relationships with target customers

a)

Marketing Environment

b)

Macroenvironment

c)

Microenvironment

d)

Management Environment

114.

Consists of individuals and households that buy goods and services for personal consumption.

a)

Consumer Markets

b)

Business Markets

c)

Government Markets

d)

International Markets

115.

Which of the following is NOT a type of factor in a company's macroenvironment?

a)

demographic

b)

economic

c)

technology

d)

competitor

116.

Banks, credit companies, insurance companies, and other businesses that help finance transactions or insure against the risks associated with the buying and selling of goods and services are referred to as ________.

a)

financial intermediaries

b)

physical distribution firms

c)

marketing services agencies

d)

resellers

117.

Which of the following is NOT part of the micro-environment?

a)

Customers' preferences.

b)

Suppliers' quality

c)

Competitors' activity.

d)

Government economic policy

118.

The macro-environment is usually out of the company's control.

a)

True

b)

False

119.

Suppliers are part of the macro-environment.

a)

True

b)

False

120.

"Consumers have now adopted a back-to-basics

sensibility in their lifestyles and spending patterns, buying less, and finding greater values in the things they buy."


This is a result of a changes in the ___.

a)

Economic environment

b)

Demographic environment

c)

Natural environment

d)

Technological environment

121.

Which of the following is part of an organisation's marketing environment?

a)

The organisation's micro environment

b)

The organisation's macro environment

c)

Any internal or external force affects the organisation's ability to create, communicate, deliver and exchange value offerings

d)

All of the options