the final stage of the dying process is?

The Medical Assistant's Creed was adopted in?

Being assertive means to

the stages of dying in the order presented, the fourth stage is usually?

Select the correct statement regarding licensure, accreditation, certification, and registration.

a medical assistant needs to be?

The administrative medical assistant will be trained in

Managed care

When trying to understand another person's viewpoint, the most important tool is?

To develop good time management skills, a medical assistant should?

Membership in a professional organization helps the medical assistant?

The "hospice" staff primarily consists of a:

Decisions about life support, resuscitation, and artificial feeding are made or found:

Which current health care trend emphasizes the use of reliable research in health care decision-making?

Predetermination means finding out?

Two or more practitioners share an office space, employees, and income is called a what?

What is the name of the medical profession symbol, which is represented by a serpent coiled around a staff, and according to Greek legend, represents a Greek god of healing?

The "father of medicine" was?

The "father of modern surgery" was?

The founder of the American Red Cross was?

Managed care started the practice of "utilization review" to?

The managed care organization that has been in existence the longest is?

The type of managed care organization that offers the patient flexibility when making a choice of going to a contracted or noncontracted physician at the time services are needed is?

A specialty that deals with the management and control of obesity is called what?

A medical specialty that determines the causes and nature of diseases and contributes to diagnosis, prognosis, and treatment is called?

The abbreviation for a doctor of ophthalmology is?

The first prescription was discovered in a/an:

The American scientist who developed an injection vaccine against poliomyelitis was:

The present "Big Data Revolution" is experiencing a shortage of:

Evidence-based medicine emphasizes:

Accountable Care Organizations (ACOs) integrate:

The biggest health care consumers are:

Select the best statement indicating the American Medical Association's view on how health care reform will affect doctors.

A consumer-directed health plan offers:

Medical necessity is insured when the insurance carrier mandates:

A "professional review organization" (PRO) is:

In a "staff-model" HMO, physicians are paid:

A type of managed care, where physicians see private patients along with managed care patients is a/an:

A "coordinated care organization" serves:

The difference between an "associate practice" and a "group practice" is:

The abbreviation for a certified physician's assistant is:

The abbreviation for a doctor of chiropractic medicine is:

A physician working in a medical specialty that deals with pain management is called a

Select the correct statement regarding "telemedicine."

An "integrated care network" is a:

Which of the following is an example of unethical conduct?

Which of the following situations is not an example of a patient-physician contract?

A medical assistant may help prevent medicolegal claims against a practice by

Standards of conduct generally accepted as a moral guide for behavior are referred to as:

The modern code of ethics adopted by the American Medical Association to guide physicians' standards of conduct is the

The Health Insurance Portability and Accountability Act became federal law in:

The correct meaning for the acronym PHI is:

The "consent form" is:

An exception to the right to privacy (privileged communication) that does not need an authorization form because it must be reported to the Department of Health is information about a:

The most common torts in health care incidents are:

Unlawful treatment that has been done in the wrong way is:

Arbitration is:

When a physician recommends a surgical procedure and the patient decides to accept the risks and have the procedure, the patient must sign a/an:

With a subpoena duces tecum:

Under HIPAA law, what is the best description of PHI?

Charging fees for missed appointments, telephone calls, and insurance form completion is:

Individual character:

The "use" of PHI that is protected under the privacy rule includes:

Under HIPAA law, what is the best description of PHI?

Patients have a right to ask for an accounting of all health information disclosures using the authorization form made by a provider in the past:

A patient asks a medical assistant to reschedule her mammogram appointment for the following week. In this scenario, the medical assistant is the __________.

Which of the following is a potential negative consequence of using the EHR in the medical environment?

Basic elements in the communication cycle include:

Select the three primary ways messages are communicated in the order of importance.

If a patient makes up a reason to justify unacceptable actions or behavior in order to avoid something, the defense mechanism is known as:

In a health care setting, the comfort zone is approximately:

Active listening involves:

Questioning, requesting examples, and paraphrasing a message are:

Some of the most difficult communication problems exist when communicating with a/an:

Trust begins to develop between the physician and the patient:

What is the term used when a patient refuses to follow the doctor's treatment plan?

If a patient demonstrates a disinterest in his or her health care situation, the defense mechanism is known as:

According to Maslow's hierarchy pyramid, in what order are human needs categorized—starting with the most basic?

Touch is perceived in different ways among different cultures, but in America it is all right to communicate concern to patients by

Family members and friends who accompany patients to the medical office should be:

Although being patient and allowing the patients plenty of time to think through what they are going to say and speak without putting words in their mouths should be practiced with all patients, it is strongly suggested when communicating with:

Trying to maintain eye contact with someone who is uncomfortable:

LEP patients should:

Which of the following statements about addressing patients in the reception area is correct?

The emerging role of the administrative medical assistant serving as a receptionist includes:

Two things that are important while performing multiple tasks are:

After the medical office is opened, the answering machine should:

Select the correct statement regarding HIPAA's view of patient visit logs.

The best feature of any waiting room is

An office emergency:

Each year, what kills more Americans than all natural disasters combined?

OSHA stands for:

If a new patient refuses to divulge certain information on the registration form, such as his or her insurance policy number or birth date, the receptionist should:

Office equipment that should be left ON when leaving the medical office include:

A fire can double in size in:

What type of fire extinguisher should be used on an ordinary combustible fire burning paper, cloth, or wood?

The acronym RACER stands for:

Material Safety Data Sheets are kept for:

Records for "at-risk employees" who are exposed to blood-borne pathogens or other infectious agents must be kept for a duration of employment plus:

Examples of medical waste include:

The reception room air temperature should be set at:

An incoming telephone call should be answered before the ________ ring.

To telecommunicate is to:

A speakerphone in the medical office:

How many levels of triage are there?

Which level of triage represents a "low-risk" problem?

The most important public relations responsibility of the medical assistant is to:

A telephone service that is a type of answering system used to store and forward messages is:

When setting up and using the option of a voice mail system in the medical office:

A total practice management system (TPMS) that allows secure messages to be sent via the computer to member of the health care team is called a/an:

A condition that requires immediate treatment to avoid putting a person's life in danger is called:

If patients understand telephone rules by having procedures outlined in an information booklet, management consults have determined that telephone calls to the medical office can be reduced by: