What is the term for communication that occurs within a large group of people, such as teaching or giving a presentation?

What type of communication occurs within a group of people working toward the same goal, such as committees, research teams, or support groups?

What does 'Credibility' mean in the context of verbal communication?

Health care professionals must be knowledgeable, consistent, honest, confident, and dependable to maintain what aspect of communication?

What does 'Clarity & brevity' mean in verbal communication?

What is the importance of 'Timing and relevance' in verbal communication?

What does 'Pacing' refer to in verbal communication?

Fill in the blank: ________ communication can often have a greater effect on a message than the words do.

Facial expressions can reveal feelings that can be easily ________ by clients. Fill in the blank.

Eye contact typically conveys interest and respect but varies with ________.

Lack of awareness of personal space can make clients perceive a threat and react ________.

What is one-way communication?

Fill in the blank: An example of one-way communication is ___________.

Which of the following is an advantage of one-way communication?

One-way communication allows for clarification or opportunity to correct inaccuracies.

Fill in the blank: One-way communication may cause __________ in the receiver.

Refer to the diagram of 'One Way Communication'. What are the three main components shown in the process?

In 'One Way Communication', who initiates the process?

In 'One Way Communication', who receives the information?

Which of the following best describes 'One Way Communication'?

Two-way communication is more time-consuming because the receiver has the opportunity to give ______ and to question what has been said or written.

In two-way communication, the receiver is invited to ______ to the process.

If the message is complex, two-way communication is far more ______.

Both sender and receiver listen to each other, gather information and are willing to make changes to work together in ______.

What method of communication are the two people using?

According to the guidelines for communication with patients, what type of language should be used when communicating with children?

According to the guidelines for communication with patients, where should you be when communicating with a child?

For older adults, what should you make sure is available to assist with communication?

For older adults, what should be minimized during communication?

For older adults, what should you allow plenty of time for?

What does 'Silence' allow for in communication skills and techniques?

Active listening helps the professional to ______, observe, and understand what the patient communicates and provide feedback.

Asking appropriate questions, specifically open-ended questions, facilitates ______ responses and interactive discussion. It encourages the patient to explore feelings and thoughts and avoid yes or no answers.

What is the technique called when you use the patient's exact words to clarify communication?

Which clarifying technique directs the focus back to the patient for them to examine their thoughts and feelings?

Paraphrasing involves restating the patient's words in your own words to have the patient confirm what they have communicated.

Giving information means providing factual details that the patient may need in order to make a decision.

If appropriate, what can communicate caring and provide comfort?

What is cultural sensitivity? Fill in the blank: Cultural sensitivity is having knowledge about the _______ prevalent in your area of practice.

Which of the following is a barrier to culturally responsive care?

Fill in the blank: Ethnocentrism is the belief that one _______ is superior to others.

Fill in the blank: Prejudice is making _______ without having full information.

Which of the following statements is true about eye movements in some cultures?

Sitting and looking at the client at the same eye level is considered _________

Non-Verbal Behavior in differing cultures: Western culture often values a strong ________ while in other cultures only specific people are allowed to touch.

What should you always do before engaging in any physical contact with a patient?

The barriers to communication are misunderstandings, language/culture, and ______.