Democratic/participative leader-

Emotional intelligence - 

Formal leader - 

Informal leader - 

Leadership - 

 The ability to plan, organize, and manage the resources of an organization  

An individual who seeks and values input from others but who chooses to make the final decision  

Permissive/laissez-faire leader -

Servant leader- 

An individual who understands the importance of interpersonal relationships and who encourages the empowerment of others  

Active listening - 

Aggressive communication 

A communication style in which an individual expresses herself and protects her rights without violating the rights of another person  

 A dynamic process in which two or more people create shared meaning using verbal or nonverbal processes  

 Something done or said that breaks the communication process  

A communication tool used to convey safety concerns  

 A step in the communication process that assists in preventing or correcting failed communications  

A communication style that features the use of visual, auditory, and sensory clues, such as movement, spatial relationships, the appearance of a person, tone of voice, and touch  

Occurs when the communicator does not express his or her thoughts and feelings and leaves the interaction feeling as though personal needs have not been met  

A communication style in which an individual seems agreeable during the communication process but responds negatively afterward  

A communication tool that focuses on the situation, background, assessment, and recommendations  

 A communication tool used to ensure that a message is heard and acknowledged by the receiver

A cognitive process used to select a course of action  

Personal value system- 

The process of designating something more important or determining the order in which to deal with a task  

Power based on fear accomplished through the use of punishment or threat  

Power based on a high level of knowledge and experience

Power based on the amount of information an individual has access to

Power based on a position or title

The ability to influence others through the use of energy and strength  

Types of power through which power comes

Powerlessness - 

A type of competition that occurs when two people want different outcomes and refuse to compromise 

Referent power-

Reward power- 

 Self-empowerment -

Codependency - 

Herzberg’s two-factor theory- 

 Hygiene factors -  

Lateral violence- 

A management theory that supports the understanding that people dislike work, lack ambition, and need continual direction  

A management theory that supports the understanding that people like to work and can be self-disciplined  

The general desire to do something or to behave in a certain manner 

Motivation factors- 

Oppressed group behavior- 

Collaboration - 

The first stage in team development during which members get to know each other

Norming -

The fourth stage in team development during which the team is most productive and is able to successfully meet goals  

Principled leadership -

An environment that provides support to teams by providing needed resources as well as quality assurance checks to ensure goals are met  

 The second stage in team development during which members work out differences in thoughts and ideas  

 Individuals brought together to achieve a common goal  

The process of identifying the severity of a patient’s illness and the level of services she or he will need from nursing personnel  

Coaching- 

Delegation- 

A method used to judge or calculate the quality, importance, amount, or value of something  

The act of considering employees’ behaviors, personalities and skills, and how the differences in these among employees can have a positive effect on patient outcomes  

A comprehensive evaluation that promotes communication, provides useful feedback about job performance, facilitates better working relationships, provides a historical record of performance, and promotes goal setting for workplace satisfaction  

Real or perceived differences between individuals with differing values, ideas, or goals  

A method for resolving conflict in a way that promotes conflict resolution and optimal solutions for all parties  

The process by which two or more parties engage in a disagreement, dispute, or debate to reach an agreed-on consensus  

Behavior by which an individual keeps others at a distance 

A process by which two or more persons from differing professional backgrounds work together with patients and families to improve health outcomes and deliver the highest quality of patient care  

A type of health care that recognizes the patient or designee as a partner in providing care based on the patient’s individual needs  

Incivility in the workplace that leaves a person feeling harmed by the experience  

The movement away from order  

A period of time during which the focus was on the parts rather than the whole, with a strong sense of organization  

 A period of time starting with the beginning of the 20th century during which people began looking at entire experiences, relationships, and processes rather than focusing only on parts of each experience, relationship, or process 

strange attractor-

Change- 

 An individual who acts as a catalyst for change, through a methodical process, including identifying needs, planning, implementing, and evaluating its effectiveness  

Also known as accidental change, this is an unplanned change that occurs because of an imbalance in the system  

The concept that the practice of nursing should be based on firm data and patient/family preferences rather than anecdote, tradition, intuition, or belief  

A well-thought-out and deliberate effort to make a change  

A significant process of change that revolves around human experience and can be developmental, situational, or organizational  

Bioethics -  

An ethical theory about decision making that is based on duty or responsibility  

Laws written and passed by a formal law-making body, such as state and national legislatures  

General guides for actions that provide a common ground for decision making, which includes autonomy, beneficence, nonmaleficence, justice, fidelity, and veracity  

Ethical reasoning-

Rules and regulations set by a governing body that include statutory law and common law  

An ethical theory that is based on decision making that provides the greatest benefit for the greatest number of individuals

Infections acquired in health-care settings while seeking care for other conditions  

A nurse who uses abuses alcohol or medications, causing harm to patients  

An approach to health care with the focus on diagnosing and curing disease  

Nursing model- 

A national initiative to prepare nurses with the knowledge, skills, and attitudes needed to provide safe, quality care to their patients  

Caritas- 

Transpersonal caring, in which the nurse respects the whole person and his or her existence in the world?  

Holistic nursing-

Paradigm -  

 Human-to-human caring; for example, the patient and the nurse or the patient, nurse, and family with an acceptance of the uniqueness of the other person(s) ?

Ageism- 

Caring intentionality-   

The ability to use gathered clinical information to address specific patient needs  

A way of thinking that addresses the processes used by nurses to make clinical judgements 

The ability to interpret an argument, evidence, or raw information in a logical and unbiased fashion

An arrangement or classification of things according to their relative importance  

A review board that serves to protect patients from inappropriate research  

 A situation in which the nurse serves as a guide to assist the patient in achieving the level of health the patient desires 

An ally, supporter, and source of information for the patient and the patient’s significant others 

A health-care professional who provides direct patient care, such as personal care, administers medications, provides dressing changes, assists with ambulation, and gathers vital signs  

A professionally trained individual who helps patients and their families explore their feelings and attitudes about wellness and illness  

An individual who teaches the patient or family about health-care–related matters such as medications, wound care, and patient safety  

An individual, such as a team leader, unit manager, or charge nurse, who supervises other health-care team members 

Services that emphasize health promotion and the prevention of illness and disability  

Services that emphasize the detection and early treatment of illness in order to prevent or minimize serious illness and disability 

Services that provide restorative and rehabilitative care for people with chronic or irreversible conditions  

An educational process used to complete further education without duplication of content  

-Additional short-term training or education used to enhance current knowledge or skills  

Knowledge experienced nurses learn while practicing nursing  

Basic foundational knowledge used by novice nurses?  

An experienced individual who provides coaching and support to others  

A process used to develop contacts and exchange information to further one’s career  

A law that defines nursing practice and that varies by state