Quizizz 4.2.1/4.2.2 Selling

What term refers to searching for potential buyers?

• approach

• prospecting

• presentation

• Follow Up

Because selling revolves around working and interacting with other people, _____ skills are probably the most important skills for sales associates.

• logic

• psychological

• interpersonal

• organizational

Gregory visited a prospect for the first time this morning, chatted a while with him, engaging in friendly conversation before making a detailed and lively presentation of the products he has to offer. He then sought to close the sale, addressed some doubts that the client had, and still the client wouldn't commit. What important step has Gregory missed during his time with the client?

• Filling out customer information forms

• Making the presentation

• The approach

• Assessing the client's needs

Which of the following would be a good opening statement to make to a new prospect as you visit for the first time with him?

• "Hi, my name is Keith and I was hoping you would like to purchase my product."

• "Hi, my name is Keith. This is a nice office you have here."

• "Hi, my name is Keith. Could I tell you about the products my company offers?"

• "Hi, my name is Keith. Could I demonstrate a couple of products to you?"

Listening well is an important skill that falls under what skill category?

• organizational skills

• communication skills

• friendliness

• Interpersonal skills

After the sale has been completed, what important step still remains for the sales associate to do?

• Ship the package to the physical location specified by the buyer

• Report the purchase to the Internal Revenue Service (IRS) for tax purposes

• Follow up with the customer after an appropriate amount of time

• Delete the records of customer interaction during the sales process so privacy is not unintentionally compromised

A lead is not a qualified prospect unless they have been evaluated for _____

• the local proximity of the salesperson and prospective customer

• the business experience of the salesperson

• the business experience of the salesperson

• suitability for the product and ability to make the purchase

Which of the following would be a good indication that an applicant might be a good sales associate at a retail store?

• An applicant who doesn't bother with a formal application because he realizes that a sales position is about connecting with people, not filling out forms

• A college degree in information technology (IT) with an excellent GPA

• Past experience in the manufacturing realm that the retail store sells merchandise from

• A very friendly and engaging personality during the interview that just makes the interviewer like the applicant

Discovering objections in the minds of potential buyers often takes place when the seller attempts to _____ the sale.

• approach

• close

• prospect

• present

Nellie thought that selling a product was about the exchange of money for a product. How could her thinking be improved on this matter?

• She forgot that the selling process does not always involve an exchange of actual money for goods.

• Nellie is confusing selling products with transactions involved in the selling process.

• Selling is a larger process that involves many steps that lead to and support this narrower definition of selling.

• Her thinking is accurate and does not need to be improved upon.