TQM Ch.2

TQM Ch.2

University

10 Qs

quiz-placeholder

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TQM Ch.2

TQM Ch.2

Assessment

Quiz

Business

University

Practice Problem

Hard

Created by

Mahmoud Hazem

Used 6+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

What is not one of the definitions of quality

Customer satisfaction

enchanting customer

infrastructure quality

Conforming to specifications

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Fitness for use means customer satisfaction is taken into consideration.

Media Image
Media Image

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

A customer is always satisfied when the product/ service contains all the choices he asked for.

Media Image
Media Image

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is an external customer for education system?

Students

Teachers

Ministerial staff

Funding agencies

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

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Vision statement shows what the company/ firm strives for in the following few months.

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Media Image

6.

MULTIPLE CHOICE QUESTION

10 sec • 2 pts

Which of the following is not a department plan?

Goals

Targets

Missions

Objectives

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Since action plans are for individuals, it is difficult to track them.

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Media Image

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