BPM Unit-I

What is the primary goal of Business Process Management (BPM)?

• A) Increase company revenue

• B) Optimize and improve business processes

• C) Focus solely on customer acquisition

• D) Automate all company tasks

Who defined BPM as a discipline that combines knowledge from IT and management sciences?

• A) Frederick Taylor

• B) Michael Hammer

• C) Van der Aalst

• D) Jeston and Nelis

Which of the following is NOT an objective of BPM?

• A) Efficiency

• B) Flexibility

• C) Increasing market share

• D) Compliance

The term "hyperautomation" in modern BPM refers to:

• A) The use of manual systems for tasks

• B) Advanced integration of AI, RPA, and IoT

• C) Eliminating all technological advancements

• D) Avoiding process automation

BPM supports the alignment of processes with:

• A) Marketing goals

• • B) Strategic business objectives

• • C) Financial statements

• • D) Legal documentation

Which example illustrates the application of BPM in a retail company?

• A) Hiring new staff for customer service

• B) Optimizing the inventory replenishment process

• C) Increasing product prices

• D) Launching a new advertising campaign

Which of the following is a key benefit of process automation in BPM?

• A) Increases manual workload

• B) Reduces the accuracy of processes

• C) Eliminates repetitive tasks

• D) Slows down process execution

The Business Process Life Cycle includes which of the following stages?

• A) Process Execution

• B) Market Research

• C) Employee Recruitment

• D) Product Development

Which methodology was introduced by Frederick Taylor and focuses on labor productivity?

• A) Lean

• B) Six Sigma

• C) Scientific Management

• D) Kaizen

What is the purpose of process monitoring in BPM?

• A) Automating all tasks

• B) Tracking and measuring process performance

• C) Reducing customer interaction

• D) Avoiding process transparency