Quality Assurance

Ensuring that a product or service meets minimum standards often through testing a sample of products once they have been made

• Quality Control

• Quality Assurance

Ensuring that quality is produced and delivered at every stage of the production process, often through making quality the responsibility of every worker.

• Quality Control

• Quality Assurance

Quality as part of every Process

• Quality Control

• Quality Assurance

Quality is everyone’s Job

• Quality Control

• Quality Assurance

Checks done at the end of production

• Quality Assurance

• Quality Control

Customers & suppliers tend to be more satisfied

• Quality Control

• Quality Assurance

Kaizen is what?

• Asking staff how to continually improve production

• Checking the product as much as possible at every stage of manufacturing

• Coming up with new products and ideas

• Increasing the price to achieve a better profit margin

Shows business has basic quality checks

• ISO 9000 is basic quality systems

• ISO 9001 covers quality assurance

Shows business has a good quality assurance system

• ISO 9000 is basic quality systems

• ISO 9001 covers quality assurance

Implications of having poor quality:

• Improved brand image and repeat purchase

• Can charge a premium price

• Increases average cost, got to pay for replacements

• Reputation of the business is negatively effected