WorksheetsTQM- 3C
Total questions: 25
Worksheet time: 19mins
Father Of TQM Movement
W. Edwards Deming
Joseph Juran
Philip Crosby
Kaoru Ishikawa
Genichi Taguchi
Defines quality as "fitness for use“
W. Edwards Deming
Joseph Juran
Philip Crosby
Kaoru Ishikawa
Genichi Taguchi
Advocate Of Zero Defects
W. Edwards Deming
Joseph Juran
Philip Crosby
Kaoru Ishikawa
Genichi Taguchi
Introduced the Cause-effect Diagram Also Known As The Fishbone.
W. Edwards Deming
Joseph Juran
Philip Crosby
Kaoru Ishikawa
Genichi Taguchi
Offered Tables And Graphs
W. Edwards Deming
Joseph Juran
Philip Crosby
Kaoru Ishikawa
Genichi Taguchi
Father Of Statistical Quality Control
W. Edwards Deming
Joseph Juran
Philip Crosby
Kaoru Ishikawa
Walter Shewhart
Advocates Of Total Quality Control
W. Edwards Deming
Armand Feigenbaum
Philip Crosby
Kaoru Ishikawa
Walter Shewhart
The basic operating characteristic of a product
Pefformance
Features
Reliability
Conformance
Durability
the probability that a product will operate properly within an expected time frame
Pefformance
Features
Reliability
Conformance
Durability
the degree to which a product meets pre-established standards
Pefformance
Features
Reliability
Conformance
Durability
tells how long a product lasts
Pefformance
Features
Reliability
Conformance
Durability
the ease of getting repairs, the speed of repairs, and the courtesy and competence of the repairperson
Serviceability
Aesthetics
Safety
Other Perceptions
tells how a product looks, feels, sounds, smells or tastes.
Serviceability
Aesthetics
Safety
Other Perceptions
refers to assurance that the customer will not suffer injury or harm from the product.
Serviceability
Aesthetics
Safety
Other Perceptions
tells how employees treat customers.
Serviceability
Aesthetics
Safety
Courtesy
Leaders place themselves in the customers’ shoes and service their needs from that perspective. They continually evaluate the customers’ changing requirements.
They give priority attention to external and internal customers and their needs
They empower, rather than control, subordinates
They emphasize improvement rather than maintenance
They emphasize prevention
Leaders have trust and confidence in the performance of their subordinates.
They give priority attention to external and internal customers and their needs
They empower, rather than control, subordinates
They emphasize improvement rather than maintenance
They emphasize prevention
Leaders always believe tht there is always room for improvement, even if the improvement is small
They give priority attention to external and internal customers and their needs
They empower, rather than control, subordinates
They emphasize improvement rather than maintenance
They emphasize prevention
They encourage, provide recognition, and reward individuals and teams. Leaders know that people like to know that their contributions are appreciated and important
They give priority attention to external and internal customers and their needs
They empower, rather than control, subordinates
They encourage and recognize team effort
They emphasize prevention
Leaders continually disseminate information about the TQM effort.
They give priority attention to external and internal customers and their needs
They empower, rather than control, subordinates
They encourage and recognize team effort
They continually try to improve communications
means taking responsibility for your life—the ability to choose the response to a situation
Be Proactive
Put First Things First
Think Win-Win
Synergy
Sharpen the Saw
able to identify urgency
Be Proactive
Put First Things First
Think Win-Win
Synergy
Sharpen the Saw
is a frame of mind and heart that constantly seeks mutual benefit in all human interactions
Be Proactive
Put First Things First
Think Win-Win
Synergy
Sharpen the Saw
means that the whole is greater than the parts. Together, we can accomplish more than any of us can accomplish alone
Be Proactive
Put First Things First
Think Win-Win
Synergy
Sharpen the Saw
It is personal preserving and enhancing the greatest asset you have, which is you.
Be Proactive
Put First Things First
Think Win-Win
Synergy
Sharpen the Saw
