IB Business Management - 5.3 Quality Management Quiz

What is the primary aim of quality control?

• Preventing defects before they occur

• Inspecting finished products for defects

• Improving customer loyalty

• Increasing employee productivity

Quality control typically involves:

• Employee participation in suggesting process improvements

• Sampling products at various production stages

• Benchmarking against competitors

• Reducing costs by outsourcing production

What is the main focus of quality assurance?

• Detecting defects after production

• Ensuring quality is built into the production process

• Testing products just before distribution

• Reducing the cost of raw materials

A limitation of quality control is:

• Increased focus on process improvements

• High costs of inspection and rejected products

• Lack of focus on end-product quality

• Reduced employee involvement in production

Quality assurance differs from quality control because it:

• Emphasizes defect detection over prevention

• Focuses on embedding quality into every stage of production

• Involves only managers and supervisors

• Primarily reduces product costs

One advantage of quality assurance is:

• Reduced employee training costs

• Improved customer confidence and trust in the product

• Increased focus on post-production testing

• Faster time-to-market for defective products

What is a quality circle?

• A formal team of managers responsible for quality control

• A group of employees who meet regularly to discuss quality improvements

• A systematic comparison of products with competitors

• A process to inspect every product in a production line

An advantage of quality circles is:

• Increased cost of production

• Greater employee involvement and morale

• Reduced communication between departments

• Focus only on immediate fixes rather than long-term improvements

A limitation of quality circles is:

• High initial costs of implementation

• Difficulty in involving employees from different levels

• Decreased focus on customer needs

• Reduced employee engagement

Benchmarking involves:

• Setting internal quality standards based on previous performance

• Comparing a business’s processes and performance to industry leaders

• Conducting regular inspections of finished goods

• Training employees to maintain quality standards