Telesales Training Quiz-Skills

Quiz
•
Business
•
1st Grade
•
Easy

Adel Azzam
Used 5+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main purpose of using mirroring in negotiation?
To agree with the client quickly
To make the client feel heard and open up
To delay the conversation
To correct the client's statement
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phrase is a correct example of labelling?
Why are you not interested?
Can you explain more?
It seems like you have concerns about the timing
Do you want to proceed now?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key benefit of using calibrated questions?
They pressure the client to say yes
They avoid answering directly
They invite the client to share more information
They confuse the client
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does 'mastering no' help you achieve?
A quick agreement
A feeling of safety and control for the client
Ending the call faster
Agreeing with everything the client says
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an accusation audit?
Addressing the client's concerns before they mention them
Blaming the client for hesitating
Avoiding any objections
Agreeing to all the objections immediately
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an objection in telesales?
An opportunity to understand and help the client
A rejection of the product
A final no
An emotional reaction
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a 'price objection'?
I’m not ready now
It’s too expensive for me
I don’t trust real estate
Let me speak to my wife first
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