Telesales Training Quiz-Skills

Telesales Training Quiz-Skills

1st Grade

12 Qs

quiz-placeholder

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Telesales Training Quiz-Skills

Telesales Training Quiz-Skills

Assessment

Quiz

Business

1st Grade

Easy

Created by

Adel Azzam

Used 5+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main purpose of using mirroring in negotiation?

To agree with the client quickly

To make the client feel heard and open up

To delay the conversation

To correct the client's statement

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which phrase is a correct example of labelling?

Why are you not interested?

Can you explain more?

It seems like you have concerns about the timing

Do you want to proceed now?

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key benefit of using calibrated questions?

They pressure the client to say yes

They avoid answering directly

They invite the client to share more information

They confuse the client

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does 'mastering no' help you achieve?

A quick agreement

A feeling of safety and control for the client

Ending the call faster

Agreeing with everything the client says

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an accusation audit?

Addressing the client's concerns before they mention them

Blaming the client for hesitating

Avoiding any objections

Agreeing to all the objections immediately

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an objection in telesales?

An opportunity to understand and help the client

A rejection of the product

A final no

An emotional reaction

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a 'price objection'?

I’m not ready now

It’s too expensive for me

I don’t trust real estate

Let me speak to my wife first

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