Telesales Training Quiz-Skills

What is the main purpose of using mirroring in negotiation?

• To agree with the client quickly

• To make the client feel heard and open up

• To delay the conversation

• To correct the client's statement

Which phrase is a correct example of labelling?

• Why are you not interested?

• Can you explain more?

• It seems like you have concerns about the timing

• Do you want to proceed now?

What is a key benefit of using calibrated questions?

• They pressure the client to say yes

• They avoid answering directly

• They invite the client to share more information

• They confuse the client

What does 'mastering no' help you achieve?

• A quick agreement

• A feeling of safety and control for the client

• Ending the call faster

• Agreeing with everything the client says

What is an accusation audit?

• Addressing the client's concerns before they mention them

• Blaming the client for hesitating

• Avoiding any objections

• Agreeing to all the objections immediately

What is an objection in telesales?

• An opportunity to understand and help the client

• A rejection of the product

• A final no

• An emotional reaction

Which of the following is a 'price objection'?

• I’m not ready now

• It’s too expensive for me

• I don’t trust real estate

• Let me speak to my wife first

A client says 'I'm too busy to come at your office.' What type of objection is this?

• Time objection

• Trust objection

• Product objection

• Price objection

Which client is best suited for the time-bound close?

• One who delays decisions

• One who asks for options

• One who is already convinced

• One who trusts easily

A client says 'Let me think about it.' What’s the best response?

• Okay, call me when you decide

• I understand, what exactly do you want to think about?

• It's not that hard to decide.

• Why don’t you just say yes?